Support Analyst

2 weeks ago

Quezon City, National Capital Region, Philippines Manulife Philippines Full time

Support Analyst will provide guidance and share knowledge with team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues. He/She will maintain relationship with the Business Unit to manage expectations of service, including work requirements, timing, and deliverables.

  • Logical Access Review Process (Extract Preparation, Quarterly logical access review, Semi Annual logical access reviews, Annual Access Profile content reviews)
  • Logical Access Review and Validation of various application accesses
  • Monthly Movement Report Review
  • Assistance with Sarbanes-Oxley Audit Activities - Evidence Request List support, Coordination of Annual SOX Template reviews.
  • Gathering of Evidence, Samples and Populations required by the auditors.
  • Enable effective decision making by retrieving and aggregating data from multiple sources and compiling reports for the business unit.
  • IIQ Certificate and Daily Movement Reviews
  • Document processes and workflows and maintain/update the existing process documents.
  • Responsible for generating, compiling, distributing and maintenance of dashboards and reports.
  • Work closely with peers to understand and design reports and dashboards to meet analytical requirements
  • Contributes to drive efficiencies and enhancement opportunities to existing auditing processes and techniques, using data analytics, automation and other process improvement techniques and ideas.
  • Provide guidance and share knowledge with team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues.
  • Maintain relationship with the Business Unit to manage expectations of service, including work requirements, timing, and deliverables.
  • Work with all levels of the organization to perform assigned duties.
  • Inspire teamwork and responsibility with engagement of team members and use of current technology/tools to enhance the team effectiveness and improve services.

Any additional responsibilities or functions that will be provided by the MBPS Management Team or the Manulife Business Unit as deemed necessary in the course of the business operations.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology or equivalent.
  • Must pass current job expectations and meet performance metrics(for internal applicant)
  • Must not have any attendance issues and have not received any disciplinary action(for internal applicant)
  • Minimum of 2 years of experience in IT Audit, SOX, and Risk Management or any equivalent role.
Soft Skills:
  • Very strong verbal, written communication skills to clearly communicate complex ideas.
  • Ability to learn quickly.
  • Strong attention to details.
  • Good organizational skills.
  • Good team player.
  • Strong problem solving and analytical skills.
  • Ability to retain focus during times of high work volumes and managing multiple competing tasks and priorities.
  • Self-directed, Resourceful, and able to work independently with minimal to no supervision.
  • Ability to prioritize responsibilities to adhere to the deadline set by the Business Unit.
  • Fully accountable for responsibilities.
  • Excellent leadership, teamwork, and client service skills
Technical Skills:
  • With experience in using MS Office, especially Excel(Intermediate knowledge is preferred)
  • Basic to intermediate knowledge in PowerBI.
  • Experience working in any of the following functions:
  • Access Management and Administration
  • IT Audit
  • Security Risk Management
  • Systems and Application Support
Tools Specific Knowledge
  • O365
  • MS Teams
  • Workday
  • ServiceNow
  • IIQ
  • SYSN(mainframe)
Good to Have:
  • Understanding of ITIL Practices.
  • Security and Risk Management concepts.
  • Familiarity in Manulife applications and functions specifically in Canadian Segment.
Additional Requirements:

Ability to work North American EST (Eastern Standard Time / Toronto time)

Work rights

The opportunity is available to applicants in any of the following categories.

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