Associate Support Analyst

2 weeks ago

Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

Associate Support Analyst page is loaded

Associate Support Analyst Postuler locations Quezon City time type Temps plein posted on Publié il y a 6 jour(s) job requisition id JR

Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Découvrez comment vous pouvez faire progresser votre carrière, avoir une influence et susciter un réel changement avec notre équipe gagnante dès aujourd'hui.

Semaine de travail comprimée

Hybride

Description d'emploi

Key Accountabilities:

  • Conducts Application User Access Reviews for both John Hancock and Manulife employees (via Identity IQ)
  • Submission of tickets in ServiceNow or other systems to request removal of access to the application or group as a result from termination, transfers, or certification.
  • Orphan Analysis: Identifying orphans from each application and submitting of orphan remediation request or GUID fixes.
  • Generation and distribution of Certification status and result reports to application owners
  • Tracking of ticket numbers submitted to remove personnel's access
  • Tracking of reviews and their status
  • Documentation of evidences and attestations
  • Timely entry of time worked into PPM

Any additional responsibilities or functions that will be provided by the MBPS Management Team or the Manulife Business Unit as deemed necessary in the course of the business operations.

Minimum Skills Requirement to Hire:

The candidate:

  • Bachelor's degree in Computer Science, Information Technology or equivalent.
  • Must pass current job expectations and meet performance metrics
  • Must not have any attendance issues and have not received any disciplinary action.

Soft skills:

  • Excellent written, verbal and presentation communication skills
  • Excellent organizational skills and ability to manage multiple tasks and effectively prioritize
  • A highly motivated self-starter who is self-disciplined and self-correcting. Ability to influence and negotiate. Ability to create and maintain customer relationships
  • Ability to work independently and as a team player
  • Must have good MS Office skills and experience in creating reports
  • Strong English comprehension both oral and written

Technical Skills:

  • Strong PC skills, with experience in using Microsoft Office, especially Excel and Access (Basic Knowledge)

Tools Specific Knowledge

  • Active Directory Users & Computing (ADUC)Internet Explorer
  • IdentityIQ
  • MS Office Applications (Excel, Word, Outlook and PowerPoint)
  • ServiceNow
  • Skype for Business
  • VDI
  • Workday

À propos de Manuvie et de John Hancock

La Société Financière Manuvie, groupe mondial et chef de file des services financiers, vise à aider les gens à prendre plus facilement des décisions et à vivre mieux. Son siège social mondial se trouve à Toronto, au Canada. Elle exerce ses activités sous le nom de Manuvie en Asie, au Canada et en Europe, et principalement sous le nom de John Hancock aux États-Unis. Elle propose des conseils financiers ainsi que des solutions d'assurance et de gestion de patrimoine et d'actifs à des particuliers, à des groupes et à des institutions. À la fin de 2022, elle comptait plus de employés, plus de agents et des milliers de partenaires de distribution au service de plus de 34 millions de clients. À la fin de 2022, son actif géré et administré se chiffrait à 1 300 milliards de dollars canadiens milliards de dollars américains), le total de ses placements se chiffrait à 400 milliards de dollars canadiens (300 milliards de dollars américains) et son actif net des fonds distincts se chiffrait à 300 milliards de dollars canadiens (300 milliards de dollars américains). Elle est inscrite aux bourses de Toronto, de New York et des Philippines sous le symbole « MFC », ainsi qu'à la Bourse de Hong Kong sous le symbole « 945 ».

Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. Un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d'aménagement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d'aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d'aménagement raisonnable dans le cadre du recrutement, écrivez à .

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