Team Leader/Supervisor

2 weeks ago


Mandaluyong City, National Capital Region, Philippines ASTICOM Technology Inc. Full time

JOB ROLE:

  • Assess and evaluate staffing, compliance and projected needs to maintain quality.
  • Establish, communicate, and evaluate progress towards field goals and benchmarks
  • Manage a diverse team
  • Assess and evaluate team and individual performance based on set KPI standards
  • Ensure safety, quality issues, workforce performance, feedback and training, and
  • disciplinary actions are met and performed
  • Responsible for pushing the team to find ways to improve productivity on a day to day basis to mitigate and achieve KPI's and SLA's Leaders within the group time (adhoc)

Job Qualifications:

  • Constant and timely monitoring of the progress of each Team on ground
  • Lead, motivate, develop, and coach employees.
  • Removing barriers and solving problems to help the team be productive
  • Implement and cascade strategies and solutions brought down by management in order
  • Work closely with the Operations Manager, Client Services Manager and other Team
  • Attend weekly cadences as needed
  • Conduct Field checkpoints three times a week
  • Consolidation of daily and weekly reports required by the Operations Manager
  • Other responsibilities that may be provided by the Immediate Supervisor from time to
  • Proven work experience as a team leader or supervisor (at least a year as a team
  • At least 2-3 years Telecom Experience
  • In-depth knowledge of performance metrics

Job Type: Full-time

Salary: Php30, Php40,000.00 per month

Schedule:

  • 8 hour shift

Supplemental pay types:

  • 13th month salary

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