Team Leader

2 weeks ago


Quezon City, National Capital Region, Philippines Manulife Philippines Full time

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Contact Center Team Leader with the resources to solve critical problems for the future ofourbusiness, which is why we need you.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Contact Center Team Leaderwith the resources to solve critical problems for the future ofourbusiness, which is why we need you.

Whatmotivatesyou?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to useyouragile mindset and enable business outcomes

You thrive in teams,and enjoygettingthingsdone together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speakup

You share your humanity,helping usbuild a diverse and inclusive work environment for everyone

We are looking for someone with:

A consistent metrics meeting/exceeding job requirements in the past 12 months

No attendance issues or disciplinary action in the past 12 months

Completed a 4 or 5-year Bachelor's Degree

The ability to work independently and efficiently in a team oriented, high demand and fast paced environment

  • Careful and attentive to detail even when under time –constraints
  • Good interpersonal and communication skills (both verbal and written
  • Ability to work efficiently in team oriented, high demand and fast paced environment
  • Excellent organizational and time management skills
  • Effective communication, interpersonal, influencing and negotiation skills
  • Strong problem solving and decision-making skills
  • Strong relationship and client management skills
  • Professional attitude and client service orientation; collaborative and results-oriented
  • Have shown commitment to continuous learning - completion of any leadership development training
  • Participation in any creation or implementation of business improvement initiatives
  • HYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation
Nice to Haves:

Successfully completed at least 1 leadership development training

Participated in any creation or implementation of business improvement initiatives

Completion of any skills development training (Presentation skills, Business Writing, etc.)

On the job you will:

Manage the team's day to day operation to ensure that SLA is met

Handle escalations on a timely manner

Conduct recruitment and hiring

Assist in workforce management duties such as schedule and leave management

Review team performance and provide corrective action plan/s – perform 1:1 coaching, provide support, motivation and development of staff

Review, collect, and summarize quality control and business reports

Our commitment to you

Ourmission;to be a part ofmakingDecisionsEasierandLivesBetter

A leadership team dedicated to your growth and success

A bold ambition and set of goalstobe a leader indrivingtransformation in our industry

Our best. Every day.

Work rights

The opportunity is available to applicants in any of the following categories.

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