Order Management Administrator/Customer Support

2 weeks ago

Cavite City, Calabarzon, Philippines Schneider Electric Full time

Great People make Schneider Electric a great company. Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

What will you do?
  1. Primary Role: Order Management Administrator / Customer Support (Fluid Workforce)

We are looking for aspiring Order Administrators/Customer Support to help us unlock further commercial value for our business. What will you do?

  1. Primary support as Order Management/Customer Support, you will:
    1. Manage end to end processing of orders: customer inquiry, order verification, booking, modification/cancellation, quotation or escalation as needed.
    2. Ensures assigned and/or outstanding calls/emails/chats/cases are worked towards resolution.
    3. Escalate issues (emails/chats/phone calls) that need support from management as early as possible to minimize impact on customer order as needful.
    4. Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
    5. Ensures accurate and timely completion of transactions (end to end process is completely fulfilled) to meet or exceed client SLAs.
    6. Availability to cover order entry / customer support team member from other regions.
    7. Additional tasks as assigned by management on a case-to-case basis, including but not limited to, chairing relevant meetings, creation of relevant reports, etc.
    8. Support business unit where their skills are aligned to and needed as contingent workers for emergency needs, future ready talents to support complex roles.
    9. Complete all needed trainings and deliverables to comply with identified deliverables and business requirements.
Qualifications

Who would be successful?

  1. BS Degree Graduate, Pre-Engineering graduate in any field, preferably Business Administration.
  2. Strong verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time.
  3. Open to participate in any functional or fluid workforce-related activities to build their capabilities and improve skillsets.
  4. Willing to move from one project to another within a 2-year period, duration may vary depending on the business requirements.
  5. Flexible and willing to work additional hours during high peak volume times during each quarter.
  6. Familiar with computers and related software. Digital savvy.
  7. Organization and problem-solving skills with attention to details is highly desired.
  8. Willing to work in Cavite and on a hybrid set up with possible shifting schedules based on project assignments.
  9. Able to deal with stressful situations & multiple conflicting priorities and strong ability to multitask and work in fast paced, constantly changing environment.
  10. Demonstrate ability to understand and explain technical information, is an advantage. Previous BPO/Call Centre experience an advantage.

What's in it for me?
Global family leave
Comprehensive medical coverage for employee and dependents
Worldwide Employee Stock Ownership
Flexible work arrangement / Hybrid work arrangements
On-site gym
more

Who will you report to?
Fluid Workforce Manager


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