Customer Service Officer

2 weeks ago


Quezon City, National Capital Region, Philippines Power Mac Center, Inc. Full time

Performs highest quality of Customer Experience and Technical Service in accordance to Company's standards and guidelines.

Customer Experience

1. Provides high-level of customer experience through maintaining strong relationships with Clients.

2. Addresses and resolves Client's inquiries, requests and complaints.

3. Facilitates screening and receiving of products that require post-sales service.

4. Verifies necessary documents prior to release of repaired or pulled-out product of the Clients.

5. Handles call and e-mail correspondence related to pre and after sales repair activities of each items.

Hybrid

6. Knowledge of product diagnosis, technical repair and the prescribed Turnaround Time (TAT) for such repair.

7. Conducts thorough quality checking and testing on all repaired units prior release to Clients.

8. Ensures to accomplish written Technical Reports and Weekly Call Volume Reports.

Operational Functions

9. Keeps abreast and updated of the latest Apple products, technical bulletins and repair procedures.

10. Ensures that all Service documentations are completed in a timely and accurate manner.

EDUCATION / EXPERIENCE

Graduate of Information Technology, Electronics and Communication Engineering or any four-year Computer-Related course. With at least 6 months experience in Customer Service and/or Technical Service or Repairs.

SPECIALIZATION / TECHNICAL SKILLS

Excellent Customer Experience Techniques and SOPs. Apple Applications for Consumer and Professional Markets. Knowledgeable in iWork Applications.

INTERPERSONAL SKILLS

Good Communication, Customer Service and Analytical Skills. Works in a fast-paced environment. Flexible and keen to details. Results-driven and Committed.

Your application will include the following questions:

What's your expected monthly basic salary?

Established in August 1994, Power Mac Center is the leading Apple reseller in the country. From our humble beginnings, we have grown to more than 82 locations nationwide, continuously expanding to serve emerging markets. With 25 years of experience in the Apple business, we have become a reliable retailer and service provider of Apple products to the Filipino consumers.

Our Vision

Providing products and experiences that touch and empower lives.

Our Mission

Transforming individuals, homes, and communities through lifestyle innovations.

About the Company

Established in August 1994, Power Mac Center is the leading Apple reseller in the country. From our humble beginnings, we have grown to more than 82 locations nationwide, continuously expanding to serve emerging markets. With 25 years of experience in the Apple business, we have become a reliable retailer and service provider of Apple products to the Filipino consumers.

Our Vision

Providing products and experiences that touch and empower lives.

Our Mission

Transforming individuals, homes, and communities through lifestyle innovations.

Show more

Perks and benefits

Medical

Miscellaneous allowance

Loans

Vision

Don't provide your bank or credit card details when applying for jobs.

What can I earn as a Customer Service Representative

#J-18808-Ljbffr

  • Makati City, National Capital Region, Philippines BDO Unibank Full time

    Select how often (in days) to receive an alert: Business Unit: Institutional Banking Group Department: Operations Customer Service Officer (Japanese Speaking)The responsibilities we will trust you with:Providing customer service support through inbound callsHandling problems to establish complaint resolutions, standards, and processesYour qualifications...


  • Makati City, National Capital Region, Philippines GESG Full time

    Our client, a gaming company with office in Makati is in need of a Customer Service Officer - Korean Native Speaker with the following qualifications:Must be a Korean national, fluent in the Korean language Mandarin speaker preferred but not required Previous experience preferred but not required Open to Koreans living in the Philippines, open to Koreans who...


  • Quezon City, National Capital Region, Philippines Lexieconsulting Full time

    Customer Service Representative - Home Appliance Assist customers with inquiries about home appliances. Provide solutions with a friendly and helpful attitude. Ensure that we process customer orders. Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionCustomer Happiness Email and Chat Support SpecialistCustomer...


  • Mandaluyong City, National Capital Region, Philippines Power Mac Center, Inc. Full time

    Customer Service Officer (Open for Fresh Graduates) Full time Add expected salary to your profile for insights 1. Provides high-level of customer experience through maintaining strong relationships with Clients.2. Addresses and resolves Client's inquiries, requests and complaints.3. Facilitates screening and receiving of products that require post-sales...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    Customer Service Representative UP TO 21,500KFeb HiringSalary: 21,500Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences,...


  • Quezon City, National Capital Region, Philippines C&E Publishing, Inc. Full time

    WE ARE IN NEED OF:CUSTOMER SUCCESS OFFICER(P18,000 – P 23,000)Job Description:Customer Service (Technical Support)Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needsEnd-User TrainingCustomer Journey (Relationship Marketing)Develops Healthy Partner Relationship, evaluates...


  • Quezon City, National Capital Region, Philippines C&E Publishing, Inc. Full time

    WE ARE IN NEED OF:CUSTOMER SUCCESS OFFICER(P18,000 – P 23,000)Job Description: Customer Service (Technical Support) Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs End-User Training Customer Journey (Relationship Marketing) Develops Healthy Partner Relationship,...


  • Quezon City, National Capital Region, Philippines goFLUENT Group Full time

    About the job Customer Service Support - Thai SpeakerWhen we talk about hyper-personalized solutions, what we truly deliver is corporate language training tailored to an organizations unique goals and needs. Since 2000, weve helped millions of people from different industries and locations become better communicators in business languages.At goFLUENT, every...


  • Quezon City, National Capital Region, Philippines Lexieconsulting Full time

    Customer Service Associate Amazon ManilaCustomer Service Associate Amazon Manila Email Manage large amounts of incoming phone callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communication Seniority levelSeniority level Entry level Employment...


  • Quezon City, National Capital Region, Philippines Neksjob Full time

    Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications: At least HS (old...


  • Makati City, National Capital Region, Philippines Manulife Philippines Full time

    Jr. Customer Service Officer at Manulife Philippines | Prosple Philippines Search Jobs Search Employers Advice Top 100 Employers Forum Sign in Post job Home Employers Manulife Philippines Opportunities Manulife Philippines#36 in All Sectors1, ,000 employeesOverview ApplyJobs & Opportunities 3 ExploreEvents Jr. Customer Service Officer Manila...


  • Quezon City, National Capital Region, Philippines Likha Careers Full time

    Position Type: Entry Level/Individual ContributorWork Location: Cubao or UP Town Center, Quezon CityWork Setup: Full-Time / Onsite - Nightshift or Shifting scheduleIndustry: BPO IndustryAbout the Job:Join our client team as a Customer Service Representative, where you'll engage with customers through calls and emails, providing assistance with inquiries...


  • Quezon City, National Capital Region, Philippines Sourcefit Full time

    Job DescriptionAs an Executive Customer Service Representative you will be responsible for providing support to our clients' customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide best-in-class customer service and ensure the customers are fully satisfied.What's in it for you?Health Insurance...


  • Mandaluyong City, National Capital Region, Philippines Pandora Jewelry Full time

    POSITION PURPOSECustomer Service: Managing communication platforms to interact with customers to help them with their inquiries that lead or generate sales and/or develop new customers. Resolves customer concerns, issues, and complaints. Understand and identify the needs of the customers to achieve satisfaction.DUTIES AND RESPONSIBILITIES: In addition to...


  • Quezon City, National Capital Region, Philippines Neksjob Corporation Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Minimum Qualifications:Any Medical Allied Courses...


  • Quezon City, National Capital Region, Philippines Intelassist Full time

    Job Highlights:Work-life BalanceCompetitive salary'Family-oriented' Culture100% OnsiteJob Description:Provide exceptional technical support to customers via phone, email, chat, or other communication channels.Diagnose and troubleshoot technical issues, including home appliances and home service set upGuide customers through step-by-step solutions, ensuring...


  • Quezon City, National Capital Region, Philippines Kinect Incorporated Full time

    Job DescriptionThe Customer Service Representative acts as a liaison, provides product/services information, and resolves any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.Main Duties and Responsibilities Effectively manage large amounts...


  • Quezon City, National Capital Region, Philippines Lexieconsulting Full time

    Sales representatives are the principal point of contact between a business and its customers. Sales reps ensure current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers. In many ways the face of the company, sales representatives may do everything from answering phones to monitoring...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    — Salary: up to 25,000 + complete benefits— Set up: Onsite – Full Time— Location: Eastwood QC— Schedule: Must be open for Shifting ScheduleQualifications:— Bachelor's degree in a relevant field or equivalent work experience— At least 2 years relevant experience in customer service and/or administrative roles, is preferred— Background or...


  • Quezon City, National Capital Region, Philippines Aspara Furniture Manufacturing Corp. Full time

    We are seeking a dynamic Customer Service Team Leader/Trainer to oversee our customer service team and ensure our staff provides outstanding support to our customers. In this role, you will be responsible for managing, training, and guiding a team of customer service representatives to achieve performance targets and enhance customer satisfaction.Key...