Customer Service Officer

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Pandora Jewelry Full time

POSITION PURPOSE

Customer Service: Managing communication platforms to interact with customers to help them with their inquiries that lead or generate sales and/or develop new customers. Resolves customer concerns, issues, and complaints. Understand and identify the needs of the customers to achieve satisfaction.

DUTIES AND RESPONSIBILITIES: In addition to following the company's policies and procedures, below are the elaborated duties and responsibilities but not limited to:

  • Handles the brand's Facebook community management and email
  • Answers customer inquiries like product availability, e-store ordering process (payment, shipment, tracking, etc.), promotions, returns and exchanges, etc.
  • Offers product/s based on the customers' request, needs, and capability. Able to assist on sales online and in-store sales;
  • Receives and replies to customer complaints with coordination with the concerned person, department, and management.
  • Reports to the Brand Head and Operations Vice-President.
  • Studies and understands customers' needs. Helps to develop processes to standardize daily store operations.
  • Supports store staff resolve customer-related concerns.
  • Coordinates with various departments – Merchandising/E-com Fulfillment Team, Brand Marketing, Operations, and courier partner, etc.

Job Type: Full-time

Schedule:

  • 8 hour shift

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 3 years (Preferred)

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