Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Coefficient Full time
Who we are

Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates.

What we do

Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement.

Using Coefficient, business teams can be more effective with company data that's connected, automated and performant in the most familiar and flexible analytics product – their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth.

About the job

At Coefficient, we believe that providing the highest quality support is vital to our core product experience. Support Specialists are empathetic, resourceful communicators who not only resolve user issues but also answer questions from our valued users. This individual is always looking for unique and creative ways to help others, tackle problems, and improve future experiences. Due to the fast-paced and evolving business needs, Support Specialists need to be dynamic, self-motivated, and able to multitask between support, documentation, and growing business objectives.

Responsibilities
  • Resolve a high volume of user requests through various support modalities which may include inbound and outbound email, chat, and messaging.
  • Investigate and fulfill all tier 1 support requests while communicating directly with users and internal stakeholders. This includes collaborating across teams to escalate issues as necessary.
  • Navigate ambiguity in one-off issues to deliver exceptional outcomes.
  • Diagnose problems and propose possible solutions for the short- and long-term.
  • Complete thorough documentation and notation on user requests to be able to provide feedback to leadership and program teams regarding processes and trends.
  • Demonstrate strong written and verbal communication skills while being mindful of your tone and your pace in order to respond to and exceed customers' expectations.
Basic Qualifications
  • Minimum 4+ years of SaaS customer support experience.
  • Must have an intermediate/advanced level knowledge of Google Sheets or Excel.
  • Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways.
  • Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods.
  • Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another.
  • Strategic problem solving - You can leverage multiple resources to inform and support critical decisions.
  • Excellent organization - You effectively prioritize work to target the highest-impact issues first.
  • Optimism - You are motivated by a challenge, and you approach problems with a positive attitude.
  • Ability to remain calm under pressure -- You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations.
  • Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback.
  • Experience with Zendesk, SQL, Salesforce, HubSpot, are a plus
Preferred Qualifications
  • Bachelor's Degree in Business, Communications, English, or Journalism.
  • Support experiences in a high-volume environment, such as service industries, retail, or hospitality.

The working hours for this role will be 10:00pm-7:00am Manila Time (7:00am-4:00pm Pacific Time) to overlap with the hiring manager


#J-18808-Ljbffr

  • Hiring For the Immigration Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Support Star Corporate Full time

    Posted: 20 days ago Openings: 50 Applicants: 28 Experience - minimum 2 yearsGraduation is mandatoryPackage - 4.5 LPA to 5.5 LPALocation - GurgaonShift - 24*7 / Rotational week offBoth side cabExcellent Communication skillRequired Candidate profileFor further details contactHR Gayathri E-mail - Skills highlighted with '' are preferred keyskills Hiring...

  • Helpdesk Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines WebBeds Full time

    Provide top-notch technical support and drive improvements – join us as a Helpdesk Support Specialist... J ob Title: Helpdesk Support Specialist Department: Operations In this role you will... The Helpdesk Support Specialist plays a vital role in providing technical support and assistance to customers and internal partners. The purpose of this role is to...

  • Recruitment Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Focus Support Associates Full time

    Job Summary:We are seeking a dedicated and experienced Recruitment Specialist to join our team. The Recruitment Specialist will be responsible for managing the end-to-end recruitment process, from sourcing and attracting candidates to assessing and onboarding successful hires. The ideal candidate will have a proven track record in full-cycle recruiting,...

  • IT Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines KDCI Full time

    Networks & Systems Administration (Information & Communication Technology) Job Overview:KDCI is a dynamic and innovative company specializing in providing top-notch outsourcing solutions. We are looking for IT Support Specialists to join our vibrant team, offering the opportunity to work in a challenging and rewarding environment where your skills will be...

  • Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines DealHub Ltd Full time

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...

  • Product Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Product Support Specialist page is loaded Product Support Specialist Apply locations Manila Iloilo time type Full time posted on Posted 2 Days Ago job requisition id R78070 ResponsibilitiesTesting and troubleshooting customer integrations, including:Desktop/Laptop and mobile fingerprintingAPI IntegrationsPolicies and rulesEscalation and enforcement workflow...

  • Market Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full time

    Position Summary:As a Market Support Specialist, you are responsible for facilitating and coordinating the work of multiple project teams. You believe in doing the job right. Being the best. And you're up for the challenge. As a Market Support Specialist, you will develop new skills, work in a safety-minded environment, and join us in expanding technology...

  • Market Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full time

    Position Summary:As a Market Support Specialist, you are responsible for facilitating and coordinating the work of multiple project teams. You believe in doing the job right. Being the best. And you're up for the challenge. As a Market Support Specialist, you will develop new skills, work in a safety-minded environment, and join us in expanding technology...

  • Facebook Ads Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Phoenix Support Services Full time

    Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services—a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup and provides limitless opportunities for career advancement. Job...

  • Local SEO Citation Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Phoenix Support Services Full time

    Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services—a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup and provides limitless opportunities for career advancement. Job...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines YONDU INC. Full time

    Employment type: Project-based Work setup: Onsite 100% in MakatiPlease only apply if you're willing to work onsite and travel locally to meet client's distributors across the country (Luzon, Visayas, Mindanao) for Rollout for about 2-3 weeks. Highly preferred someone that has field experience in tech support and functional exposure. Job Summary:The...

  • Sales Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines FWD Group Management Holdings Limited Full time

    Sales Support Specialist FWD Group Management Holdings Limited Manila, Philippines Sales Support Specialist FWD Group Management Holdings Limited Manila, Philippines Posted 3 days ago Permanent Competitive About FWD Life PhilippinesFWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022,...

  • IT Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Quincus Pte. Ltd. Full time

    The opportunity:Are you ready to be the tech wizard of a dynamic team? We are seeking an IT Support Specialist who thrives on helping others overcome technical challenges. This role is crucial in ensuring that all our technology systems function optimally and that every team member can harness the full potential of their digital tools.You will be the go-to...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Connext Full time

    Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance industries.We are looking for a Technical Support Specialist with Microsoft experience who would...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Smartly Group Full time

    As a Technical Support Specialist, you are the first line of defence in solving customer problems for 's product on emerging platforms (Tiktok, Pinterest, Snapchat, Youtube, Google). You'll become a part of an internal Support Operations team, working with some of the largest and most sophisticated online performance marketers globally. In addition, you'll...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines ClickUp Full time

    As a Technical Support Specialist, you will be responsible for reading through submitted or escalated customer tickets that contain "how-to" questions about our product's more technical features, or concerns that the platform might not be correctly performing.It will be your job to understand the user's workflow, compile ample amounts of information, test...

  • Application Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines DITO Telecommunity Corporation Full time

    OverviewThe IT Operations Specialist will be responsible for managing the day-to-day operations, monitoring, and maintenance of our IT system. This role involves proactive troubleshooting, performance optimization, and collaboration with cross-functional teams to ensure uninterrupted business processes. The IT Operations Specialist will play a critical role...

  • Account Health Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Amazon Full time

    Are you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection,...

  • L1 Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Knakai Full time

    L1 Customer Support Specialist (Philippines)From day one, HappyCo has been committed to creating a place where people can thrive – in their careers, and as individuals.OverviewAs an L1 Customer Support Specialist at KNAK AI Solutions, you will be an integral part of our client support team, dedicated to ensuring efficient resolution of Level 1 support...

  • Technical Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Technical Customer Support Specialist page is loaded Technical Customer Support Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R069820 Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It's not everyday that you...