Product Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Wisetech Global Limited Full time

An exciting opportunity awaits you to join WiseTech Global as a Global Product Support Specialist. WiseTech Global is an Australian software company that specializes in providing logistics solutions. We are known for developing CargoWise One - a comprehensive software platform designed to streamline and manage logistics and supply chain operations.

In your role, you'll be key to overseeing support for all CargoWise One modules, providing exceptional support and resolution to our customers' technical problems. You will be responsible for triaging, investigating, and resolving incidents, ensuring customer satisfaction, and contributing to the continuous improvement of our support processes.

Join our team in the Philippines and contribute to transforming technology for global trade.

About You

Key skills we seek include a passion for learning, problem-solving, and excellent group collaboration.

  • Min Level 2/3 Product Support experience in software management required. ITIL knowledge is a bonus.
  • Experience in triage management and conducting incident investigations.
  • Adept in monitoring and managing critical outages and major incidents.
  • Demonstrated commitment to continuous learning and process improvement.
  • Exceptional communication and collaboration skills.
  • Willingness to address critical outages, even outside regular working hours.
  • Experience in CargoWise One or logistics sector is beneficial but not mandatory.
About the Team

The position is part of our Global Product Support (GPS) team, providing an excellent opportunity to explore all aspects of CargoWise One's functionalities. The team goes beyond just supporting CargoWise One, it also encompasses infrastructure requirements and managing major outages within WTG. Team collaboration is crucial to the team's success, with a commitment to open communication 24/7.

We heavily invest in our people, placing them at the core of our business. Our benefits include:

  • Competitive remuneration package.
  • Flexible work arrangements with a hybrid setup.
  • You will be given the best hardware – machines with i9 Cores and 64GB of ram
  • Development opportunities – LinkedIn learning, PluralSight, and Coursera subscriptions, mentorship.
  • Healthcare/HMO (Employee/Dependent).
  • Employee assistance program – 24/7 resources, support, and information.
Before you Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

We are a global team of passionate people enabling and empowering the supply chains of the world.

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