Better Banking Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Security Bank Full time

Posted 4 days ago and deadline of application is on 3 Aug

Recruiter was hiring 2 days ago

Job Description

About the Role

As a Better Banking Specialist, you are responsible for delivering the Bank's service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Center Inbound/Outbound Calls, Email, Chat, Social Media with 24x7 support. You will handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.

How you'll contribute

  • Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
  • Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), Security Bank Online, Credit cards and all other products supported by the contact center.
  • Answer/accomplish emails and/or other correspondences where required
  • Conduct cross or upsell of various bank products based required portfolio sales delivery
  • Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution.
Minimum Qualifications
  • Bachelor's Degree in any field/ any courses.
  • With at least 1 year of customer contact center experience.
  • With effective communication and listening skills.
  • Should be capable of managing interactions via multi-channel capabilities and experienced in Voice and Non voice verticals.
  • Willing to work on premise in Ayala, Makati Head Office.
  • Willing to work on a shifting schedule, Holidays and weekends.
Office Address Security Bank Centre 6776 Ayala Ave, Legazpi Village

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About Security Bank

Security Bank is one of the Philippines' best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."Start your BetterBankingcareer with us today.

For the complete list of Security Bank's awards, you may visit:

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