Process Specialist Static Data

2 weeks ago

Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

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At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a Process Specialist, Static Data, you will be responsible with the following:

Call back validation:Validate the SSI instructions against the call back form and ensure all fields are populated correctly as per the standard protocol and archived in the shared drive for future reference purpose

Workflow Management: Tight monitoring of all the workflows across all the regions performed on a daily basis and check to ensure that all requests are completed in a timely and accurate manner

Email request monitoring and assignment: Regular reviewing of the Email box and ensure the requests are completed as per SLA/prioritization of urgent requests and zero outstanding at EOD. Also, need to ensure proper handover to the next shift with business justification for non-urgent requests

Project/Bulk Request management: Ensure an ETA is negotiated as per the standard SLA for all bulk projects and the same is completed by the team without any SLA breach. Also, need to be able to where required to push back or engage relevant teams to renegotiate ETA/reprioritize the request

In addition, you will also be responsible for

Monitoring & Escalation: Send approval email to Manager for manual updating in downstream in case of Tech issue: Responsible to validate the exact Tech issue and ensure appropriate JIRA is in place and articulate all the details in the email to Line manager for approval to update the data in downstream. Also ensure both CSS and downstream are in sync with respect to the requested data

Nostro SSI update: Responsible for validating the changes in Nostro SSI details and update the same in the .pdf file/Omgeo Alert and communicate to the Team and appropriate audience

Responding to Escalation: Demonstrate quick and responsive approach for all the escalations and ensure to follow the hierarchy and keep Line manager and relevant management in loop in all the email communication

Stake Holder Management: Ensure the maintenance of strong relationships with all business stakeholders, engage them at regular intervals, understand the business needs, and deliver any required changes post review

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Shift schedule: Day Shift schedules, Weekends Off, Hybrid Work Set up after training, AU holidays to be observed

What will you bring?

To be successful in this role, you will ideally bring the following –

Graduate of Accounting, Finance or Commerce/Business field

Background in static data

Ability to detect anomalies, errors and investigate and document the associated root causes

Customer services skills with an ability to speak to customers via phone

Strong Microsoft Excel and analytical skills with basic SQL skills and ability to construct SQL queries is preferred

Strong communication skills both written and verbal

Ability to work under pressure in response to specific issues

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So, why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90% of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can "make work, work for them".

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number 67258

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