Villa Reservations Sales Specialist

2 weeks ago

Manila, National Capital Region, Philippines ELITE HAVENS Full time

Are you a dynamic, results-driven individual with a passion for luxury living and an uncanny ability to turn leads into lifelong clients? If you're ready to take the next step in your career and be part of an elite team, we want YOU as our Villa Sales Specialist

Elite Havens is a premier provider of exclusive villa rentals, dedicated to curating the perfect getaway for our discerning clientele. We pride ourselves on delivering unparalleled luxury, personalized service, and breathtaking accommodations.

As we expand our team, we're on the lookout for a dynamic and creative Villa Specialist to join our team.

The Role:

As a Villa Sales Specialist, you'll be the driving force behind our sales success, responsible for:

Identifying and cultivating relationships with potential clientsShowcasing our portfolio of exquisite villas for clients going on a vacationMeeting and exceeding sales targets with finesse Ensuring an exceptional customer experience from inquiry to closing Who We're Looking For: Passionate about travel and the bespoke experience.A natural communicator with excellent interpersonal skills Loves to travel and explore different cultures. Creative and able to think outside the box. Tech-savvy and adaptable to changing market dynamics.Proactive and exudes strong customer service and interpersonal skillsExcellent organization and prioritization skillsStrong logic and problem-solving skillsWhat We Offer:Team Performance Incentive.Opportunities for career growth and advancementTraining and support to enhance your sales skills.Access to a diverse portfolio of stunning villasA collaborative and innovative work environmentJob Description: Maintain professional standards in all coordination and transactions.Achieve pre-agreed rental targets and confirmation rates consistently in accordance with market conditions and management preference.Coordinate availability, rates, and other information requested by the client to the villa owner or management company through telephone calls, email correspondence, and other communication platforms developed and used by the company.Provide excellent customer service through active listening.Recommend alternative villas to clients with utmost consideration to their requirements.Handle complaints with a 24-hour turnaroundFamiliarize with the villa features and service offerings.Ensure payments are settled and collected based on agreed terms and conditions.Achieve superior ratings and feedback from guests.Follow workflows and standard operating procedures (S.O.P.) set by the department leadership.Amenable to ad hoc assignmentsAvailability to Work On-site (Makati area) and through various shifts (morning, mid, and night – until 9 pm), weekends, and holidays.

Qualifications:

Bachelor's Degree holder in Tourism, Hospitality Management, or any related course is preferred. At least one (1) year related work experience in travel management, and customer service, have traveled and/or worked abroad. Fresh graduates with high potential and a strong interest in travel and wellness are welcome to apply.

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