Lead, Customer Funds Management

2 weeks ago

Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

Lead, Customer Funds Management page is loaded

Lead, Customer Funds Management Apply locations NCR - WGC time type Full time posted on Posted 4 Days Ago job requisition id R

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

ROLES AND RESPONSIBILITIES

As a Customer Funds Management Lead, you will:

Transaction Processing:

  • Verify requests for funding or wallet adjustments
  • Ensure accurate and timely processing within agreed SLA
  • Reconcile end of day data and resolve variances

Collaboration:

  • Provide updates on the status of the requests on appropriate and timely manner
  • Escalate discovered errors in process or systems timely
  • Communicate with business managers and merchants in resolving any matters with regards to their requests and perform reconciliation as necessary

Continuous Improvement:

  • Recommend or implement corrective actions or process improvements to prevent recurring or potential problems
  • Utilize relevant software available like smartsheet google workspace, microsoft excel and VBA macro and RPA to facilitate efficient fund management
  • Generate and analyze reports related to customer funds, highlighting trends and potential areas for improvement

Compliance:

Adhere to relevant policies, regulations, data privacy and compliance requirements

QUALIFICATIONS

  • Graduate of any accounting-related courses with at least 2-3 years of relevant work experience
  • Analytical with medium to high level competence on the use of google sheets and microsoft excel
  • Strong attention to detail and accuracy in processing financial transactions and maintaining records
  • Experience in improving processes, preferred
  • Strategic and collaborative
  • Resilient and can work independently
  • Highly reliable and can be trusted
  • Excellent communicator in both written and verbal scenarios
  • Ability to inspire and motivate the team to achieve common goals
  • Adaptable and has ability to work in an agile set up and a fast-paced working environment
  • Amenable to work in BGC, Taguig City

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

GCash (G-Xchange, Inc.)

is the #1 Finance App in the Philippines. Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to
other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones. GCash is a wholly-owned subsidiary of

Mynt (Globe Fintech Innovations, Inc.) since 2015.

Mynt (Globe Fintech Innovations Inc.)

is a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology.

As an affiliate of Globe Telecom, Ant Group, Ayala, and various other global shareholders, Mynt provides secure, accessible, and convenient fintech solutions to individuals, businesses, and
organizations. Mynt is recognized as the Philippine's first and only duacorn with the support of its distinguished local and global shareholders. Mynt operates two fintech companies: GCash, a micropayment service that transforms the mobile phone into a virtual wallet, and Fuse, a tech-based lending company that enables Filipinos to get access to credit.

is a lending institution registered with the Philippine Securities and Exchange Commission that caters to the underserved and unbanked population in the Philippines,

aiming to create and sustain opportunities for growth and stability for individuals and businesses alike through responsible and fintech-enabled lending. Fuse's credit and lending
products are powered by GCash's in-house trust platform, GScore.

Fuse is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.)

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