Digital Platform Lead
2 weeks ago
Be a part of a revolutionary change
At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
As one of the Community Managers for Digital Trade Engagement (DTE) in the Philippines, you will lead task publishing and task assignment to drive key business objectives, including coordination on content, audience creation, user acceptance testing and revisions; making sure the platform is compliant to PMI policies, procedures, and regulatory/legal requirements.
As a Digital Platform Lead, your day-to-day tasks will revolve around managing the backend capabilities of the platform to support programs, campaigns, and other engagement activities developed for the retailers. This includes but is not limited to:
- Configuration and Setup of new and existing capabilities. New capabilities may either be built locally or rolled out by the Global headquarters.
- Close coordination with IT, IT Security, Data Privacy, Legal, and R&C partners to ensure that new and existing capabilities are properly vetted before they are released.
- Close coordination with IT and Procurement for management and onboarding of new suppliers that could support the necessary direct or supplementary functions of the platforms.
- Formal Project management of new campaigns, applications, optimizations, experiments, and other mini projects.
As an Omnibus Project Manager, you are expected to:
- Manage project timelines, costs, stakeholders, and risks.
- Deep dive into functional and technical requirements for development of User Stories.
- Lead design of overall customer experience and UI for projects that require it.
- Develop comprehensive test cases and lead UATs, Regression Tests, and Smoke Tests.
- Coordinate with relevant internal and external stakeholders for progress reporting and other tasks related to progressing through the project milestones.
- Monitoring project progress against KPIs and other non-numeric objectives.
• Oversee continuous improvement the application's usability, efficiency, and effectivity through introspective practices aimed to improve UI for the platforms managed. Analyzes key customer feedback and learnings to continuously improve platform user experience; which may influence content planning and innovation roadmap for Digital Trade Engagement.
• Raise bugs and monitor resolution of escalated issues for all the platforms managed.
• Explore new technologies to improve existing capabilities.
You have a Bachelor's degree with 2 to 3 years of work experience, preferably in Digital Marketing, Project Management, or Commercial IT. Has lead a project/process improvement and or development of online programs related to delivering excellent customer experience. FMCG / General Trade customer experience exposure is an advantage. Familiarity in Salesforce services/solution is an advantage. Microsoft Excel proficiency is an advantage.
You must be amenable to be assigned in BGC, Taguig City.
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