Visa Assistant Team Lead

2 weeks ago

Manila, National Capital Region, Philippines Togetherlight Full time
  • Manages a team of 6-10 Coordinators and Drivers.
  • Manages the collection of data and prepares reports on customer complaints and inquiries.
  • Prepare daily, weekly and monthly reports.
  • Identifies opportunities to update or improve Client Assistance procedures and makes recommendations to the Operations Manager or other appropriate staff.
  • Listen to team members' feedback and resolve any issues or conflicts.
  • Create an inspiring team environment with an open communication culture.
  • Ensures proper and timely dissemination of policies, processes and updates in procedures concerning the team
  • Read each team member's daily notes email/end of day reports, respond appropriately, and write a daily notes email to the direct report.
  • Trains new Coordinators in the Company's policies, procedures, and best practices.
  • Conducts performance evaluations that are timely and constructive.
  • Performs other related duties as assigned.
Client Management
  • Ensure the team Assist clients to their Medical and Embassy Appointments.
  • Plot the Pick-Up and Drop-Off Schedules of the Clients so the team will not miss any appointments.
  • Assign Coordinators that will accompany Clients to different government agencies
  • Manage the Coordinators to remind the clients of their appointments and the requirements needed.
Fleet Management
  • Assisting in the recruitment of quality drivers into the fleet.
  • Developing efficient driver schedules to maximize productivity and efficiency.
  • Managing drivers so they adhere to strict schedules.
  • Registering and licensing all vehicles under their management.
  • Finding ways to cut costs and maximize profits.
  • Maintaining detailed records of vehicle servicing and inspection.
  • Scheduling regular vehicle maintenance to ensure operational efficiency.
  • Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules.
  • Monitoring driver behavior and ensuring a high level of customer service.
  • Analyzing data to increase business operational efficiency.
  • Utilizing GPS systems to monitor drivers and track vehicles in case of theft.
Others
  • Collaboration to other teams and departments
  • Tracking and Monitoring of Department's expenses
  • Execution of the Company's BCP
  • Fill in for team members as needed
  • Other Instructions provided by the Management
Requirements
  • Has good leadership and people/team management skills
  • Is solution-oriented
  • Has keen attention to details and conscientiousness
  • Good communication and interpersonal skills
  • Has an ability to manage and resolve conflicts
  • Has a good administrative skills
  • Has an ability to manage time and resources effectively
  • Has an ability to stay professional in a stressful environment
  • Is punctual, reliable and trustworthy
  • With at least College Level of education
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
Supplemental Pay
  • Anniversary bonus
Work Schedule
  • 8-hour shift
  • Day shift
JOIN OUR TEAM & APPLY NOW

To apply: Please click this online application link and complete the form: to start with your application process then reach out to Christian via Skype: .

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