Assistant CSR Team Leader

2 weeks ago


Pasig, National Capital Region, Philippines Goldentouch Shopping Center Full time

JOB DESCRIPTIONS:
- Professionally provide customer service and ensure they receive the best possible service.
- Maintain a high level of knowledge about company products and services.
- Resolve complaints from customers and provide solutions to their queries.
- Handles FB/Store Chats
- Handles Store Reviews
- Handles CSR KPI
- Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed.
- Trains and provides support to new team members.

QUALIFICATIONS:
- Preferably has 1-2 years of experience as an Assistant CSR Team Leader.
- Computer literate

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Benefits:

  • Paid training

Schedule:

  • 8 hour shift

Supplemental pay types:

  • 13th month salary

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