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Assistant CSR Team Leader
2 weeks ago
JOB DESCRIPTIONS:
- Professionally provide customer service and ensure they receive the best possible service.
- Maintain a high level of knowledge about company products and services.
- Resolve complaints from customers and provide solutions to their queries.
- Handles FB/Store Chats
- Handles Store Reviews
- Handles CSR KPI
- Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed.
- Trains and provides support to new team members.
QUALIFICATIONS:
- Preferably has 1-2 years of experience as an Assistant CSR Team Leader.
- Computer literate
Job Type: Full-time
Pay: Php22, Php25,000.00 per month
Benefits:
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
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