Customer Service Assistant

2 weeks ago


San Juan, National Capital Region, Philippines Farm Fresh Milk Inc. Full time
1. To answer customer questions by phone, email, social media or walk-in client in a timely manner.

  • Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers' orders.
  • Communicate with consumers/customers and responds promptly to complaints related to products or services.
  • Coordinate with the different departments to address complaints related to products and services.
  • Follow-up customer call when necessary.
  • Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.
  • Adhere to any other duties and ad-hoc tasks as assigned by superior.

Qualification:

Education/Experience:

  • Candidate must possess at least a Bachelor's/College Degree or Level in Marketing, Business or any related field.
  • Preferably experience in food manufacturing or FMCG.
  • At least 1-2 years relevant experience in Customer Service.
  • Proficient with Microsoft Office Applications
  • Strong verbal and communication skills.

Work Ethics:

  • Must have a good leadership, communication, coordination, and management competencies.
  • Adaptive to start-up environment.
  • Can start immediately

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