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Customer Service Assistant
2 weeks ago
- Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers' orders.
- Communicate with consumers/customers and responds promptly to complaints related to products or services.
- Coordinate with the different departments to address complaints related to products and services.
- Follow-up customer call when necessary.
- Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.
- Adhere to any other duties and ad-hoc tasks as assigned by superior.
Qualification:
Education/Experience:
- Candidate must possess at least a Bachelor's/College Degree or Level in Marketing, Business or any related field.
- Preferably experience in food manufacturing or FMCG.
- At least 1-2 years relevant experience in Customer Service.
- Proficient with Microsoft Office Applications
- Strong verbal and communication skills.
Work Ethics:
- Must have a good leadership, communication, coordination, and management competencies.
- Adaptive to start-up environment.
- Can start immediately
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