Lead IT Trainer and Coach

Training & Development (Human Resources & Recruitment)

Full time

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• Training Program Development and Delivery
• Resource Management
• Performance Monitoring and Evaluation of team members
• Periodical Performance Assessment and Feedbacking to team members

DETAILED TASKS AND/OR EXPECTED OUTPUT

Training Program Development and Delivery

• Collaborate with stakeholders (Business owners, ITD project and development teams, Client Services, Adoption and Change Management teams, BPMSD Culture and Talent Division) to identify and address knowledge and skills gaps among IT users.
• Design and develop comprehensive IT training programs incorporating eLearning and instructor-led training approaches.
• Create training materials, including course outlines, presentations, participant guides, exercise sheets and assessment tools.
• Ensure that training materials align with industry best practices and organizational standards.
• Conduct instructor-led training sessions, including orientation briefings, webinars, road shows and coaching to management and staff as needed.
• Coordinate and manage eLearning platforms and virtual training sessions.
• Continuously improve training delivery methods and techniques based on participant feedback and emerging trends.
• Oversee the delivery of training programs in a blended learning environment, ensuring effective transfer of knowledge and skills
• Lead a team of IT trainers, providing guidance, support, and mentorship
• Assign responsibilities, set performance goals, and monitor the performance of trainers
• Conduct regular team meetings to ensure effective communication and collaboration
• Establish metrics and methodologies to assess the effectiveness of training programs
• Collect and analyze participant feedback and ratings to gauge training outcomes
• Use evaluation results to refine and enhance training content and delivery
• Provide periodic reports on the implementation of the training program across all IT projects and products
• Perform other tasks and ad hoc activities that may be assigned from time to time
• Strong understanding of IT initiatives, digital transformation, and change management principles.

Training Resource Management

• Assist in the planning and monitoring of trainers, ensuring effective utilization of training resources
• Coordinate with relevant groups on the allocation of resources for training programs
• Identify and recommend cost-effective training solutions without compromising quality

Performance Monitoring, Evaluation and Reporting

• Monitor the performance of IT trainers, providing feedback, guidance, and support as needed
• Conduct regular performance evaluations and identify opportunities for professional development
• Foster a culture of continuous learning and improvement among the training team

MINIMUM QUALIFICATION REQUIREMENTS

• Bachelor's degree in Information Technology, Education, Psychology, Organizational Development, or related field
• In-depth knowledge of instructional design principles and adult learning methodologies
• Experience working with e-learning and blended learning programs, web-based training development, and asynchronous learning content
• Strong leadership and team management skills
• Exceptional organizational and time management abilities
• Excellent communication and interpersonal skills
• Excellent command of written and spoken English
• Problem-solving and root cause identification skills
• Familiarity with IT project management and change management methodologies and tools

Minimum General Experience 15 Years

Minimum Specific Experience (relevant to assignment) 5 Years

Regional/Country Experience Required

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Information Technology Trainer?

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.

TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.

TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.

Ongoing CSR and IT Recruitment. Visit us and apply (Currently on Virtual Recruitment Set-up)

Recruitment Operations 10 AM - 4PM

9F Entec 2 Newpoint Mall Angeles City Pampanga

Recruitment Operations 10 AM - 4PM

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.

TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.

TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.

Ongoing CSR and IT Recruitment. Visit us and apply (Currently on Virtual Recruitment Set-up)

Recruitment Operations 10 AM - 4PM

9F Entec 2 Newpoint Mall Angeles City Pampanga

Recruitment Operations 10 AM - 4PM

Perks and benefits

Medical

Loans

Vision

Generous health insurance plan coverage equivalent

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