BPO Trainer Team Leader

2 weeks ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
TASQ Staffing Solutions is looking for a Training Team Leader for our Tech Campaign in BGC.

Why should you choose this job?

Quarterly performance bonus.
Outstanding career development opportunities and fast track career progression.
Enjoy a fair work-life balance.
HMO and Life Insurance for employee and 2 dependents for free.
24 Leaves annually.
Inside the Central Business District area.
Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
Great place to work certified.

Profile Screening Criteria /Checks:
At least 3 years of training experience in soft skills and customer service.

Key Requirements:
Graduate of any 4-year course.
Experience in managing a team or being an individual contributor.

At least 6 years total work experience with 2 to 3 years experience as a trainer Team Lead in BPO/shared services industry.

Excellent oral and written communication.
Good problem-solving skills and ability to multitask.
Amenable to work in shifting schedule in BGC.
Amenable to work onsite

Job Responsibilities:

Training Needs Analysis:
Ability to identify training needs accurately.
Ability to extend follow- up support on the floor to sustain learning and improve performance.

Curriculum and Course Design:
Demonstrates end to end understanding of course design methodologies.

Content Development:
Demonstrates end to end understanding of content development and maintains appropriate methodology.

Course Delivery:
Possesses effective delivery/training techniques and methods.

Research Methodology:
Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

Partnering:
Ability to work closely with various functions and stakeholders
Ability to work closely with client teams – effective cross-cultural communication

People Management:
Building and leading cross-cultural teams
Conflict management

Planning, Organizing and Administrative skills:

Admin:
Attendance, Agent Evaluation, Training Feedback, Utilization Report,
Scheduling, CS Domain, Reports, Coordination with TIG/Facilities
Ability to schedule trainings while optimizing the resources available
Ensures training plan and delivery is executed in a timely manner
Able to increase efficiencies within processes and the team
Desired / Preferred Skills

  • Target oriented and self-motivated
  • Good sense of judgment and eye for detail
  • High energy levels
  • Applies logic and rationale to all situations

Must have skills:

CS Domain:
Training experience in effective communication, customer service, and culture

  • Technology Functional Knowledge
Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively

High Impact Communication:
Excellent oral and written communication skills
Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service - Lead by Example

Analytical Ability:
Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues
Arrives at multiple solutions /alternatives, keeping in mind the various stake holders

Job Type:
Full-time

Benefits:
Health insurance
Life insurance

Schedule:
8 hour shift
Overtime
Rotational shift

Ability to commute/relocate:

Taguig:
Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:
100% (Required)

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