Trainer/Training Specialist
2 weeks ago
Primary Duties and Responsibilities:
- Ensure that training and assessments happen as per statutory requirements.
- Give feedback and coach trainees on key job capabilities.
- Update and develop content as per client and business requirements.
- Ensure that all relevant information is updated on to the MIS trackers regularly.
- Conduct regular TNA / TNI to ensure that programs are updated and developed based on needs identified.
- Stick to training schedules
- Ensure that assessments happen on time
- Use standardized materials and methodologies approved by Omega Academy for training delivery.
- Develop Question Banks and use all the technology enabled training tools to enhance training quality and participant experience.
- Take ownership of every training program handled to ensure all benchmarks are met or surpassed.
- Act as guide and coach of the trainees during the training program.
- Follow a regular feedback and coaching plan to help trainees improve.
- Take responsibility of ensuring that the trainees understand statutory business requirements.
- Graduate/Post graduate in any discipline or medical allied professional course (preferably a Philippine Registered Nurse)
- Experience in Healthcare BPO organization is an advantage.
- 6mos-1 year of experience in any US Healthcare Account (Prior Authorization/Clinical Appeals and Denial Management)
- Good process and project knowledge
- Proficiency in MS Office
- Logical reasoning and analytical skills
- Excellent communication and facilitation skills
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