H&B Planning, Reporting and Insights Lead

2 weeks ago

Makati City, National Capital Region, Philippines WTW Full time

Overview

This is a new role to help lead a new function for Health and Benefits: H&B Planning, Reporting and Insights (PRI). This new team is intended to centralize activity related to capacity planning and performance metrics definition, collation and reporting. Its primary focus is the H&B GSD teams. The team is comprised of colleagues across GSD locations, and who are organized into regional groups based on the H&B teams they support (North America, LATAM, Rest of World).

Leadership Responsibilities
  1. Strategic Planning: Lead the strategic planning process for the H&B PRI team, working with the H&B Operations and GSD leadership communities.
  2. Team Leadership & Development: Lead, people-manage, and develop the H&B Planning, Reporting and Insights team, and promote a culture of collaboration, productivity, and delivery within the team.
  3. Stakeholder Management: Liaise between the H&B PRI team and key senior stakeholder groups to help align objectives and manage expectations. Stakeholder groups include the H&B Regional Operations Leaders, H&B GSD teams, GSD Leaders, WMO PRI team, Technology, Data Managers, and other stakeholders.
  4. Policy & Procedure Ownership: Develop, own, and maintain the approach, policies, and procedures for planning, performance measurement, and reporting across H&B GSD teams, ensuring accuracy and alignment with business objectives. This includes partnering with Operations/Business to design and develop metrics and metrics reporting.
  5. Continuous Improvement: Constructively challenge the organization to constantly improve capability and performance and steer toward more real-time reporting.
Technical Responsibilities
  • Validate Technical specifications based on functional requirements (Metrics and Metrics Reporting).
  • Ensure processes are setup to support debugging of solutions/applications in test and production environments.
  • Propose tools to improve the reporting process and stakeholder experience.
  • Setup robust processes to maintain and repair existing 'Management Reporting/Analytics' applications.
  • Work closely with Risk & Compliance Teams to ensure appropriate controls on data and solutions/applications.
  • Ensure consistent Data methodology, tools, and thinking are embedded in operations.
Team Responsibilities
  • Support Managers and Team Leaders in implementing Planning and Reporting within their teams (team-level planning and reporting).
  • Maintain regular performance reporting & dashboards across all core delivery processes, ensuring accuracy, relevance, and accessibility.
  • Collaborate with cross-functional teams (with Technology or WMO PRI) on projects requiring data analysis or reporting skills (new dashboard development or new workflow deployment).
  • Produce ad-hoc reports & insights in response to specific queries or emerging trends.
  • Support Operations Leaders in resource allocation, workload management, and strategic decision-making.
  • Support Continuous Improvement by helping to identify problem areas, trends, and opportunities for improvement.
  • Continuously improve reporting and analytics processes to enhance efficiency and effectiveness of reporting.
  • Work with large (Operations/Business) data sets and derive meaningful insights (using analytics) from the data (includes combining and summarizing data from multiple data sources to generate meaningful analysis).
  • Build reproducible pipelines to collect messy data from disparate source systems.
  • Distil complex analyses into simple, compelling visualizations and dashboards.

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