Account Service Manager

2 weeks ago


Cebu City, Central Visayas, Philippines Metropolitan Bank and Trust Company Full time

Account & Relationship Management (Banking & Financial Services)

Full time

Add expected salary to your profile for insights

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Account Service Manager

Job Summary

  • Responsible for the timely and accurate servicing of all loans and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank's existing policies and BSP regulations.

Specific Duties & Responsibilities

  • Provides servicing of all loans and trade transactions to IBS customers, in coordination with other Operating units and in accordance with the Bank's existing policies and BSP regulations.
  • Supervises the Account Service Associate/s (ASA) and ensures timely and proper booking of all loans and trade transactions and adherence to the Bank policies and BSP regulations.
  • Ensures proper documentation and checks that any deviation approval for all loans and trade transactions has been obtained by the RM from the proper credit approving authorities prior to endorsing the transaction processing
  • Assists in handling of transaction-related customer complaints and recommend solutions
  • Monitors and ensures timely submission of BIR 2306 and 2307, that there are zero A/Rs and A/Ps, and no Technical Past Dues
  • Performs other related functions that may be assigned from time to time.

Other Details:

Rank: Officer

Unit: Enterprise Services Sector / Operations Group / Loans Operations Division / Corporate Service Management Department

Be part of a leading financial institution

Metrobank is the country's premiere universal bank with the largest consolidated network of over 2,200 automated teller machines nationwide, more than 900 domestic and 30 foreign branches, subsidiaries and affiliates. A recognized leader in the country's banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.

Experience a fruitful and rewarding career

The driving force of Metrobank's success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.

Learn from trusted professionals

Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.

Be part of a leading financial institution

Metrobank is the country's premiere universal bank with the largest consolidated network of over 2,200 automated teller machines nationwide, more than 900 domestic and 30 foreign branches, subsidiaries and affiliates. A recognized leader in the country's banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.

Experience a fruitful and rewarding career

The driving force of Metrobank's success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.

Learn from trusted professionals

Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.

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