Quality Excellence Manager

2 weeks ago

Cebu City, Central Visayas, Philippines EXL Service Philippines Full time
Quality Excellence Manager - Pioneer Insurance Account (Cebu)

Basic Function
The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements.
Essential Functions

• Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance

• Leads high impact / significant process improvement projects

• Train / mentor personnel from other functions on quality tools and concepts and mentor BBs / GBs

• Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements

• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization

• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements

Skills

Technical Skills

• Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 5-7 years of experience

• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook

• Process Mapping/Value Stream Mapping

• Knowledge of calls recording system and its usage (NICE, Verint, etc) preferred

Process Specific Skills

• Preferably knowledge of industry domain being aligned to Insurance P&C

• Knowledge of quality systems (ISO, COPC) preferable

Soft skills (Desired)


• Project management skills to drive improvement projects / initiatives

• Analytical skills

Soft Skills (Minimum) Functional

• Leads engagements at vertical / program / client level

• Understands business requirements and provides appropriate solutions to benefit the business

• Has the ability to identify superior improvement opportunities

• Knowledge of quality assurance, process improvements, domain, etc

• Monitoring and Reviewing
Leadership

• Fosters a spirit of collaboration and team work

• Ability to relentlessly pursuing excellence
General

• Conformance to policies / compliances with auditing skills and eye for details

• Ability to coach and give feedback on an ongoing basis.

• Interviewing skills

• Strong written and verbal communication Skills.

• Problem solving skills

• Ability to resolve conflicts constructively and lead in a continually challenging environment
Education Requirements


• Graduate in any stream

• Green Belt/Black Belt certified

• Exposure to quality systems (ISO, COPC, etc) preferred

Work Experience Requirements

• Minimum 8 years of total work experience with at least 2 years of relevant in BPO / ITES industry

• Minimum 5 year in the current role/assignment

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Quality Manager?

What's the highest level of Lean Six Sigma certification that you have completed?

How many years' experience do you have in BPO operations?

EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centres that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services.

Visit our Recruitment Offices:

MANILA

6/F One E-Com Center, Mall of Asia Complex, Pasay, Metro Manila

ALABANG

CEBU

10/F 2Quad Building, Cardinal Rosales Avenue, Cebu Business Park, Cebu City

Choose to be Social:

Facebook:

Twitter: @exlphilippines

Instagram: @exlphilippines

LinkedIn: EXL Philippines

EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centres that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services.

Visit our Recruitment Offices:

MANILA

6/F One E-Com Center, Mall of Asia Complex, Pasay, Metro Manila

ALABANG

CEBU

10/F 2Quad Building, Cardinal Rosales Avenue, Cebu Business Park, Cebu City

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