Medical Information Team Lead
2 weeks ago
Supervisors/Team Leaders (Call Centre & Customer Service)
Work Setup:
100% onsite but will be moving to hybrid setup eventually
Work location: Mckinley, Taguig
Work Shift: Morning/Mid
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Leads the program as the SME, including product knowledge and elevated contact issues, and as the product, service and associate champion.
- Drives all program systems and processes to ensure that production and quality expectations are achieved and meet or exceed all client contractual requirements.
- Initiates partnership with internal departments to develop and implement program specific plans for the team or individuals; assists with program training, quality monitoring, financial reviews and program reporting.
- Continually monitors overall volume and scope of work to ensure appropriately resources are in place to achieve contractual obligations
- Utilizes independent judgment, to ensure operational efficiencies, conducts ongoing review of operating policies, procedures and workstreams. Recommends and implements operational improvements.
- Develops and maintains a strong partnership with appropriate client representatives and internal business partners to contribute to long term collaboration.
- Proactively develops a culture of inclusiveness and positive associate relations, developing reward, recognition and incentive programs, assigns and directs work, appraises performance and manages talent.
- Responds to and complies with any investigations, audits, periodic reviews and complies with all Telerx and client SOPs.
- Interviews and trains associates, maintains program-related job aids, and internal and external communications.
- Ensures that all Telerx-related administrative forms and reports are completed, including but not limited to payroll, associate time-tracking and attendance and project results.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.
Education and/or Experience:
- Must be graduate of 4 year degree( Nursing, Pharmacy,Etc.)
- Minimum of one to three years of experience supervising or managing functions and personnel, preferably in a contact center environment.
- Knowledge of AE/PQC intake process, experience in client interactions and project management, skilled with use of Microsoft Office, dexterity navigating multiple databases, excellent verbal and written communication skills.
- Ability to work efficiently in team environment and independently.
What's your expected monthly basic salary?
How many years' experience do you have as a Medical Information Associate?
HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.
We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit
HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.
We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit
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