Team Lead

2 weeks ago


Taguig, National Capital Region, Philippines Information Professionals, Inc. Full time
Team Lead - Helpdesk - (Internal Application Support) - Hybrid Work Set Up

Help Desk & IT Support (Information & Communication Technology)

  • Monitors and oversees all trading application
  • Second level support that troubleshoots incidents and requests escalated by the business, handles major projects and incidents.
  • Installation requests coming from QA and Development groups
  • Builds up the trading application with all the required third party tools and application in staging and production environments.
  • Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring
  • Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).

Requirements:

  • With at least 4 years of experience in internal application support preferably in a banking/financial sector.
  • Has 5+ years in Team Management role.
  • With experience in the ff:

Windows Server operating systems

SQL (T-SQL, SQL Server Management Services)

Working knowledge of networking tools (e.g. ssh, sftp, traceroute)

Shell Scripting (PowerShell, Bash, Perl)

Automation tools (Ansible, TFS, Jenkins)

  • Strong grasp of change management process and ITIL based support process. Incident escalation etc

Regular/direct employment with the client

Hybrid work set up -3 days onsite, 2 days offsite

Your application will include the following questions:

What's your expected monthly basic salary?

Information Professionals, Incorporated (IPI) is one of the leading experts in providing Information Technology consulting services and products in the Philippines. Anchored on its ideals of excellence, service and professionalism, IPI is committed to providing a wide range of high quality IT products and services to a variety of industries. Our expertise encompasses a wide array of client-centered, cost-effective and innovative business process solutions and services which enable our partner organizations to achieve long-term productivity, profitability and sustainability.

IPI began its operations in 1986 with its compact team focused on core IT consulting activities. Its competencies, portfolio of services and products grew steadily in the succeeding years, keeping in step with the demands of industry. Today IPI provides a wide range of IT products and services, including industry-specific software development, accounting and human resource management systems, corporate software solutions services, and full IT systems integration. Beyond e-solutions, IPI has remained the IT service provider of choice in the Philippines.

IPI uses an outsourcing strategy which is used to staff a project and respond to business objectives. It enables you to get qualified and experienced personnel to suit your requirements working exclusively on-site or offshore. It is a perfect solution for your seasonal or special projects.

We deliver services to develop, maintain, manage and support applications. Our skilled application professionals help manage fluctuating skill needs, skill gaps and change staffing needs to meet aggressive project timelines.

Information Professionals, Incorporated (IPI) is one of the leading experts in providing Information Technology consulting services and products in the Philippines. Anchored on its ideals of excellence, service and professionalism, IPI is committed to providing a wide range of high quality IT products and services to a variety of industries. Our expertise encompasses a wide array of client-centered, cost-effective and innovative business process solutions and services which enable our partner organizations to achieve long-term productivity, profitability and sustainability.

IPI began its operations in 1986 with its compact team focused on core IT consulting activities. Its competencies, portfolio of services and products grew steadily in the succeeding years, keeping in step with the demands of industry. Today IPI provides a wide range of IT products and services, including industry-specific software development, accounting and human resource management systems, corporate software solutions services, and full IT systems integration. Beyond e-solutions, IPI has remained the IT service provider of choice in the Philippines.

IPI uses an outsourcing strategy which is used to staff a project and respond to business objectives. It enables you to get qualified and experienced personnel to suit your requirements working exclusively on-site or offshore. It is a perfect solution for your seasonal or special projects.

We deliver services to develop, maintain, manage and support applications. Our skilled application professionals help manage fluctuating skill needs, skill gaps and change staffing needs to meet aggressive project timelines.

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