Customer Service Team Lead

2 weeks ago

Taguig, National Capital Region, Philippines Conifer Health Solutions Full time

Position Summary

The Supervisor will provide coordination and management of the Patient Service Center Team to maximize quality of service. This includes monitoring, evaluating, and coaching Team members. The Supervisor is responsible for team member productivity in achieving Service Center standards such as service level, abandonment rate, work time, calls/accounts handled per day and customer service and any other metrics used in operating the center.

Responsibilities and Duties

  • Provides daily support/mentoring/training to new hires as well as existing PSC staff [20%]
  • Develops a culture of service excellence by ensuring that the staff is consistent in delivering a positive customer service experience at all times [5%]
  • Acts as part of the management team to ensure that the group is meeting all operational goals, including but not limited to reviewing current POS collections, denials, daily metrics, compared to targets to drive staff awareness and discussion [15%]
  • Perform full patient financial clearance and/or scheduling as needed in order to maintain service level to provide exceptional customer service to patients [5%]
  • Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance or scheduling reports; also can perform special projects and reporting when assigned [10%]
  • Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines. [15%]
  • Participates in and coordinates daily team huddles to provide reminders, education and information and to sustain a culture of engagement, collaboration, staff appreciation and ongoing communication [10%]
  • Answers inquiries and provides information to client/hospital directors, managers and staff as needed to assist with patient issues and follow-up. Provides assistance in managing escalated issues as needed [20%]

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent interpersonal and organizational skills
  • Demonstrated leadership abilities
  • Thorough knowledge of computer systems in Health Care Information System
  • Knowledge of function and relationships within a hospital environment required
  • Customer service skills and experience
  • Ability to work in a production driven call-center environment
  • Familiarity with working with dual computer monitors (may be required to use dual monitors)
  • Must have basic typing ability
  • Must have working knowledge of Windows based computer environment
  • Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously
  • Extensive multitasking ability
  • Ability to receive and express detailed information through oral and written communications
  • Course in Medical Terminology preferred
  • Understanding of Third Party Payor requirements required
  • Understanding of Compliance standards required
  • Builds and maintains collaborative relationships with both internal and external Clients that lead more effective communication and a higher level of productivity and accuracy
  • Must be able to appropriately interpret physician orders, medical terminology and insurance card while maintaining Conifer Standards of Care
  • Hold team members accountable for achievement in meeting the departmental goals and performance metrics, including timely completion of all educational and HR requirement

#J-18808-Ljbffr

  • Customer Service Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    Customer Service Team Lead - Global Business Services page is loaded Customer Service Team Lead - Global Business Services Apply locations Philippines - Taguig City time type Full time posted on Posted Yesterday job requisition id JOB DESCRIPTION:Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes...

  • Customer Service Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.Abbott Rapid Dx North America, LLC's Orlando site is part of Global Business Services (GBS)...

  • Cash Applications Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Team Relax Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: FMC Corporation is a global agricultural sciences company dedicated to helping growers produce food, feed, fiber and fuel for an expanding world population while adapting to a changing environment. FMC's innovative crop protection solutions – including biologicals,...

  • Customer Service Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Luxasia Full time

    LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world's finest brands,...

  • team leader-customer service

    2 weeks ago

    Taguig, National Capital Region, Philippines Infosys BPM Full time

    Email 4B BGC TAGUIG TEAM LEADER BPO OPERATIONS and OFFSHORE HRAre you ready to make an impact? Join as a TEAM LEADER and jumpstart your careerPrimary Purpose: Responsible for providing day to day leadership and motivation to drive performance of geographically distributed teammates. Ensure that Teammate Care meets service, quality and performance metrics,...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Helloconnect, Inc. Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Managing the daily operations of the sales contact center Ensure your team's staff levels are in line with outbound sales leads to ensure that sales conversions and lead clearance are in line with the target % set by the Sales operations manager. e.g if you have an agent that changes their...

  • Service Desk Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines HCLTech Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights 4 years of service desk, customer service, and support experience with problem solving involving hardware, software, and networks.Minimum 2 years of experience as SD/RDS Lead.Prior Team/Shift Management experience of at 8-10 level 1...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines ING Bank N.V. Full time

    Chapter LeadBackground on what ING is about (Generic ING background): ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no...

  • Service Desk Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines HCL Technologies Full time

    Qualifications:4 years of service desk, customer service, and support experience with problem solving involving hardware, software, and networks.Minimum 2 years of experience as SD/RDS Lead.Prior Team/Shift Management experience of at 8-10 level 1 agentsOkay to work onsite in Mckinley Hill, Taguig.Job Responsibilities:Provide daily operational support to the...

  • Global HR Services Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    The Role Performance Objectives: Client Focus:Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support Ensure maintenance of accurate employee records including associate personal files Lead and/or...

  • IT Operations Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Cobden and Carter Inc. Full time

    Work setup: OnsiteLocation: TaguigQualifications:Bachelor or Master equivalent experience level.Managerial capabilities and experience.Knowledge of IT management including frameworks such as ITIL, AGILE, Scrum, DevOps.CommunicativeAble to build teams (Team building)Knowledge of LeanMulti-year experience (> 3 years) in ICTResponsibilities:Responsible for...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Support A team of approximately 10 to 15 agents,Assist agents in their development and guide them in their work,Monitor employee work schedules, absences, lateness, etc.,Handle escalation and customer follow-up cases,Carry out coaching,Provide a report on a daily basis with the...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Location: BGC, Taguig (reporting 2x a week then every other week, can also increase depending on business needs)Schedule: Shifting (Mostly night)Qualifications:— Preferred - 2 years of Service Desk / Technical support lead role experience. — Can start immediately — Relevant knowledge in computer hardware, operating systems, applications and network...

  • Technical Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines It By Design Full time

    Work Model: Fully On-SiteShift Type: Rotational EST HoursPosition Summary:Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD's onshore Clients when dealing with and...

  • Logistics Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time

    About UsHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...

  • Team lead in medical coding

    2 weeks ago

    Taguig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time

    the primary role of a Team Lead in Operations is to manage an assigned team of individual contributors in meeting or exceedin g customer service level agreement, completion of team projects, adherence to operating standards and enforcement of company polici es through effective people development, team engagement and performance management capabilities.

  • P2P Team Lead

    4 weeks ago

    Taguig, National Capital Region, Philippines Thermo Fisher Scientific Full time

    Job DescriptionCompany InformationAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving...

  • P2P Team Lead

    1 month ago

    Taguig, National Capital Region, Philippines Thermo Fisher Scientific Full time

    Job DescriptionCompany InformationAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving...

  • P2P Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Thermo Fisher Scientific Inc. Full time

    Job DescriptionCompany InformationAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Information Professionals, Inc. Full time

    Team Lead - Helpdesk - (Internal Application Support) - Hybrid Work Set Up Help Desk & IT Support (Information & Communication Technology) Monitors and oversees all trading application Second level support that troubleshoots incidents and requests escalated by the business, handles major projects and incidents.Installation requests coming from QA and...