PHRN Team Lead

2 weeks ago

Taguig, National Capital Region, Philippines Shearwater Health Full time

Supervisors/Team Leaders (Call Centre & Customer Service)

Full time

Add expected salary to your profile for insights

Let your Passion Lead You at the Home of Clinicians with over 4000+ employees who have trusted us with their careers

Our Clinicians & Associate advocates for better patient care while enjoying these benefits:

  • HMO on Day 1 with 2 Dependents upon regularization.
  • Group Life Insurance
  • Highly Competitive Salary
  • Php 5,000 worth of On-site Allowance (for selected accounts)
  • Annual Salary Increase
  • Quarterly Performance Bonus
  • Service Incentive Leave (SIL) with Leave Conversion
  • Work-Life Integration

*Terms and Conditions Apply

The specific roles and responsibilities of a Team Leader in Operations are outlined but not limited to the following:

  • Manages an assigned team of individual contributors in meeting or exceeding customer service level agreement, completion of team projects, adherence to operating standards and enforcement of company policies.
  • Provides opinions on complex client issues and novel initiatives and handles priority concerns in consultation with Program or Operations Manager concerned
  • Reviews and/or makes enhancements to existing work processes to ensure that partnerships with other teams are strengthened
  • Maintains a system within the team to ensure standards for documentation and record-keeping
  • Take decisive and accurate action to deliver value

Required Qualifications:

  • Active local RN license
  • At least 1 year of recent & pertinent clinical/hospital or similar experience
  • At least 2 years of recent & pertinent supervisory or managerial experience
  • Clinical Subject Matter Expertise with the use of technical and professional knowledge and skills to accomplish results related to the process handled.
  • Amenable to work onsite & night shift schedule

Preferred:

  • Preferably with experience in Utilization Review, Utilization Management, Coding, Back office, Organizational Development, and other CPO related processes.
  • Ability to use PC and widely used software packages, especially Microsoft Office handling of spread sheets and word processing
  • Type minimum of 30 wpm with excellent accuracy
  • Good interpersonal skills
  • Ability to be detail oriented and be able to work independently
  • Knowledge of insurance industry and claims processing
Your application will include the following questions:

What's your expected monthly basic salary?

Do you have an active USRN license?

Do you have an active PHRN license?

Do you have customer service experience?

Shearwater Health strives to be the leader in efficient, scalable, and accessible healthcare solutions.

MISSION:

Shearwater Health improves healthcare outcomes globally.

VALUES:

Integrity, Commitment to Service & Excellence, Ownership, Respect, Entrepreneurial Spirit

Shearwater Health is a group of medical practitioners fueled by one common goal – to deliver the best remote clinical and administrative services on a global scale.

We believe there's a responsibility for companies like Shearwater Health to provide solutions that help mitigate this shortage. Since 1973 we have continually developed our clinical staff to meet the needs of healthcare providers, payers, and any company with needs that require skilled clinical experience. Our ability to provide high quality clinical staff and Clinical Process Outsourcing (CPO) fuels the solutions we provide to our clients.

We put emphasis on real people, real solutions, and real services. We regard our employees as our greatest asset, and we are devoted to providing them avenues to expand their Philippine and U.S careers.

Those who join our team will receive enhanced medical expertise as well as competitive benefits packages in order to achieve greater possibilities.

Start your global career with us #weareshearwater #wearecpo

VISION:

Shearwater Health strives to be the leader in efficient, scalable, and accessible healthcare solutions.

MISSION:

Shearwater Health improves healthcare outcomes globally.

VALUES:

Integrity, Commitment to Service & Excellence, Ownership, Respect, Entrepreneurial Spirit

Shearwater Health is a group of medical practitioners fueled by one common goal – to deliver the best remote clinical and administrative services on a global scale.

We believe there's a responsibility for companies like Shearwater Health to provide solutions that help mitigate this shortage. Since 1973 we have continually developed our clinical staff to meet the needs of healthcare providers, payers, and any company with needs that require skilled clinical experience. Our ability to provide high quality clinical staff and Clinical Process Outsourcing (CPO) fuels the solutions we provide to our clients.

We put emphasis on real people, real solutions, and real services. We regard our employees as our greatest asset, and we are devoted to providing them avenues to expand their Philippine and U.S careers.

Those who join our team will receive enhanced medical expertise as well as competitive benefits packages in order to achieve greater possibilities.

Start your global career with us #weareshearwater #wearecpo

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