Account Executive

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Skyrocket Studios Full time

Salary Range: PHP 20, ,000
Responsibilities:

  • Relationship Building & Account Management:
    • Assist in establishing and nurturing relationships with clients, both new and existing.
    • Support in managing meeting schedules with clients and internal team members.
    • Learn and apply a consultative approach, understanding client needs and offering appropriate solutions.
    • Assist in maintaining communication with clients to address their needs effectively.
    • Collaborate with senior team members to cultivate relationships and generate referrals.
    • Support the primary liaison between clients and internal teams.
    • Contribute to regular client satisfaction surveys and feedback sessions.
  • Project Management:
    • Aid in managing teams and resources to meet project deadlines.
    • Assist in fostering clear communication among stakeholders to understand clients' needs fully.
    • Learn to create and maintain comprehensive project briefs for documentation.
    • Assist in managing project timelines and deliverables under the guidance of senior team members.
    • Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.
    • Learn to collaborate with internal teams to identify opportunities for process improvement and efficiency.
  • Sales Support:
    • Learn to assist in preparing basic cost estimates and proposals for clients.
    • Support in contract negotiations and documentation under the guidance of senior team members.
    • Assist in creating and maintaining contract documents, cost estimates, and statements of work.
  • Collections:
    • Aid in tracking client payments and creating invoices for services rendered.
    • Assist in monitoring payment schedules and notifying stakeholders of upcoming due dates.
  • Organization & File Management:
    • Support in organizing and maintaining client files in Google Drive.
    • Ensure proper permissions on files and assist in managing various documents including client assets, briefs, contracts, and administrative files.
  • Pitches and Presentations:
    • Assist in organizing and participating in pitches and meetings with clients.
    • Learn to contribute ideas during strategy and creative ideation sessions under supervision.
  • Industry Knowledge
    • Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries.

Key Performance Indicators (KPIs):

  • Client satisfaction ratings from surveys
  • Timeliness and accuracy of project deliverables
  • Number of successful client renewals
  • Adherence to project timelines and deadlines
  • Client retention rate
  • Revenue generated from upselling or cross-selling opportunities

Requirements:

  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • Strong interpersonal and communication skills.
  • Detail-oriented with good organizational skills.
  • Ability to work collaboratively in a team environment.
  • Proficiency in Google Workspace tools.
  • Eagerness to learn and grow in a dynamic agency environment.
  • Passion for delivering exceptional customer experiences.
  • Familiarity with digital marketing concepts and tools is a plus.

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