Urgent Hiring| Team Lead| Local Account| On Site

2 weeks ago


Taguig, National Capital Region, Philippines Eastvantage Full time

BGC, Taguig


Permanent



Responsibilities:

  • Assign tasks, communicate information, and provide updates to team members.
  • Analyze daily volume of calls, emails, and chat to ensure achievement of program targets.
  • Conduct weekly and quarterly meetings with other departments (e.g., Training, Quality, workforce teams) to review performance on program and people metrics such as attendance, attrition, adherence, OT, etc.
  • Prepare and present reports for business reviews.
  • Generate reports on top and bottom performers, and cross-reference them with overall metrics for the account/program.


Qualifications:

  • Strong customer service background in the BPO industry.
  • Preferably at least 2 years of experience in a similar role.
  • Insurance background is a plus, but not required.
  • Excellent English communication skills (verbal and written).
  • Strong analytical and leadership skills.
  • Bachelor's Degree or College Degree in any field.
  • Manage and oversee team activities, ensuring each individual meets the company and client's performance standards.
  • Willingness to work onsite (BGC, Taguig) and in rotational shifts.


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