BPO Consultant

2 weeks ago

Taguig, National Capital Region, Philippines Infosys BPM Full time

Consultants (Information & Communication Technology)

Full time

Add expected salary to your profile for insights

Job purpose

Resource will be part of Reporting and Visualization team (Digital Transformation Services).

Duties and responsibilities

  • Understand customer issues, diagnose problems, design solutions, and facilitate deployment of projects that contribute to unit level and organizational initiatives.
  • Plan and monitor resource deployment to ensure budget assumptions and compliance.
  • Implement training needs for TLs and own team to ensure competency development across operations.
  • Implement quality plan, including control, assurance, and improvement.
  • Conduct periodic reviews and monitor daily dashboard with own team, providing guidance and support to ensure delivery predictability.
  • Review process compliance and sign off SOP changes.

Qualifications

  • Education: Engineer Background with IT, Computers or any other field with relevant experience
  • Skills:
    • Hands on experience as a Digital Transformation Manager (5-7 years)
    • Experience with customer service and service desk facets of an organization.
    • Experience with design, proposal, and implementation of digital transformation projects.
  • Professional Certification: Preferred – Six Sigma Black Belt Certification
  • Experience: 5+ Years in Digital Transformation (end to end from idea generation, to creation, to deployment of process), 8+ years in process transformation
  • Amenable to work onsite in BGC Taguig
  • HMO for Employee and 2 Free Dependents (On Day 1)
  • Quarterly performance bonus
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Digital Transformation Manager?

How many years' experience do you have in the BPO industry?

Infosys BPM Philippines, one of the delivery centers of Infosys BPM, began operations in the Philippines in 2007 and has grown to become a next-generation business process management company providing end-to-end outsourcing services for our clients across the globe. The company employs over 3,800 #KaInfoscion in the country and operates in four business sites located across Muntinlupa, Taguig, and Clark, Pampanga.

Our portfolio of services includes Legal Process Management; Human Resource Operations; Technology; Sourcing and Procurement; Sales and Fulfillment; Finance and Accounting; Service Desk; and Customer Service, across industries like CPG and logistics; healthcare and insurance; financial services; retail and life sciences; manufacturing; utilities; energy; and communication services.

We are proud of our Centers of Excellence in Finance and Accounting; Customer Service; and Service Desk. Being one of the high-performing delivery centers of Infosys BPM, we continue to be the destination of choice for voice-based, front-office, and back-office operations. With the implementation of transformational projects, you'll be hard-pressed to find an organization as passionate and dedicated as Infosys BPM Philippines.

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

Infosys BPM Philippines, one of the delivery centers of Infosys BPM, began operations in the Philippines in 2007 and has grown to become a next-generation business process management company providing end-to-end outsourcing services for our clients across the globe. The company employs over 3,800 #KaInfoscion in the country and operates in four business sites located across Muntinlupa, Taguig, and Clark, Pampanga.

Our portfolio of services includes Legal Process Management; Human Resource Operations; Technology; Sourcing and Procurement; Sales and Fulfillment; Finance and Accounting; Service Desk; and Customer Service, across industries like CPG and logistics; healthcare and insurance; financial services; retail and life sciences; manufacturing; utilities; energy; and communication services.

We are proud of our Centers of Excellence in Finance and Accounting; Customer Service; and Service Desk. Being one of the high-performing delivery centers of Infosys BPM, we continue to be the destination of choice for voice-based, front-office, and back-office operations. With the implementation of transformational projects, you'll be hard-pressed to find an organization as passionate and dedicated as Infosys BPM Philippines.

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

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