B2C Operations Leader

2 weeks ago

Taguig, National Capital Region, Philippines Willis Towers Watson Full time
B2C Operations Leader - Consulting* Willis Towers Watson Taguig, Philippines

B2C Operations Leader - Consulting* Willis Towers Watson Taguig, Philippines Posted 2 days ago Permanent Competitive

B2C Operations Leader - Consulting*

Job Description

Reporting directly to the Global Head of Corporate Operations, this leadership role with have full responsibility for planning and managing all Bill to Cash HWC offshore operations. The role will have a significant influence on the B2C senior leadership team fostering close relationships with onshore regional leads and contributing to the vision and strategy of the function. The role oversees and determines key strategic direction and objectives of B2C GSD operations. The role will drive the necessary changes for the improvement of operating and organizational efficiency of the team.

The Role

  • Operating effectively in a matrix organisation, this highly collaborative role is responsible for achieving standardization of business processes and maximising adoption of the technology ecosystem to optimize cash flow and efficiency.
  • Liaise with onshore regional leads to provide reassurance that the B2C GSD operations are delivering the expected level of service to the onshore businesses, are operating in line with appropriate regulatory requirements and are consistently improving cash flow and efficiency.
  • Ensuring that the B2C policies and process standards are being adhered to by the B2C GSD operation.
  • Managing resources and skills to optimize the fungibility of the B2C GSD operation to deliver maximum service and efficiency.
  • Facilitate operational cost reduction exercises, including managing headcount reduction as manual processes roles are automated, ensuring high performing colleagues are retained.
  • A key member of the Global B2C Leadership team and accountable for developing the long-term GSD strategy for the Bill to Cash function, including location strategy and concentration risk mitigations in close collaboration with relevant GSD leaders.
  • Develop annual and long-term budgets for B2C GSD Operations expenses in conjunction with the Global Head of B2C and GSD leaders. Manage the costs within these budgets and understand any variances.
  • Strategic planning for B2C GSD Operations. Continue to transform and operate the BAU operation:
    • Evolving capabilities and removing obstacles to enable offshoring for further countries e.g., centralising collections and payments for all countries, support for non-English speaking etc.
    • Identifying opportunities & building business cases for further technology and automation.
  • Ensure that all colleagues maintain focus on both cashflow and efficiency.
  • Establish and monitor progress against B2C key performance indicators.
  • Develop and administer performance targets and objectives which ensure individuals and teams deliver effective cash management practices alongside successful client outcomes.
  • Develops leaders, communicates thoroughly, sets expectations, follows up to ensure success, conducts business reviews and holds team accountable for commitments and success criteria.
  • Ensures the appropriate controls (financial, operational effectiveness, efficiency, quality, and regulatory controls) are maintained.
  • Ensure compliance to all internal and external regulatory/legal (e.g., SOX control and reporting requirements).
  • Ensure B2C policies and process standards are being adhered- driving consistency across the operation and ensure that process improvements are identified and implemented in a controlled and effective manner.
  • Driving improved performance outcomes through adoption of best/leading practices Actively manages metrics associated with the process, thereby driving continuous improvement.
  • Create and execute plans to upskill the GSD workforce in line with the WE DO, Enterprise Operations and GSD talent strategies.
Qualifications

The Requirements:
  • Bachelor's degree in business or related field (MBA preferred)
    • Potential Industry Qualifications (i.e., CPA, CFA, CMA)
  • 15 + years' experience in the financial services industry, with at least 12 of these in an operations leadership role
  • Lean Six Sigma, OPEX, and Design thinking preferred.
  • Demonstrated experience leading a large workforce and managing global, high-volume finance operations delivery teams.
  • Experience in operations management, billing and accounting process training, quality assurance, automation tools, and implementation of operating models driving process standardisation
  • Understanding of key finance and cash metrics and associated performance indicators
  • Experience and knowledge of financial reporting standards
  • Experience in regulated environments
WTW is an equal opportunity employer Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr

  • Strategy Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Fintech News Full time

    GCash (Mynt - Globe Fintech Innovations, Inc.) Description Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash, we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today Responsibilities Maintains a...

  • Team Leader, Operations

    2 weeks ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Pvt Ltd Full time

    Access Healthcare is looking for Experienced Team Leaderto be part of our Pioneering teamJob Description:As a Healthcare Operations Supervisor/Team Leader - you will play a pivotal role in leading a team of healthcare Client Partner (Patient Scheduling) within the assigned operation. You will be responsible for ensuring the smooth and efficient operation of...

  • Team Leader for Operations

    2 weeks ago

    Taguig, National Capital Region, Philippines Sun Life Full time

    Team Leader for Operations (Healthcare Insurance Account) Supervisors/Team Leaders (Call Centre & Customer Service) The Team Leader provides a consistent excellent quality customer service experience for members, clients, sponsors, advisors and providers who contact the Asia Service Centre Philippines by ensuring the Client Care Representatives (CCRs) and...

  • B2C Invoicing

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Requirements: Knowledge/Experience:A good understanding of Accounting & Insurance Principles is preferable.Proven track record of providing excellent levels of client service across varied processes & stakeholders.Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices.Broad...

  • Operations Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Job Description:• Identify recruiting issues and implement solutions• Handle appropriate escalations and communicate to stakeholders when necessary• Provide necessary training to new agents, as well as provide upskill training to tenured onesupon new department function or availability.•...

  • Senior Leader for Clinical Services Operations

    2 weeks ago

    Taguig, National Capital Region, Philippines AGS health Full time

    Senior Leader for Clinical Services Operations Add expected salary to your profile for insights At least five years of supervisory/managerial experience working in Clinical services, such as Clinical Authorization, Utilization Management/Review, and Clinical Denials & Appeals. Prior experience Management experience with Clinical Documentation Integrity (CDI)...

  • APAC Customs Operations Leader

    4 days ago

    Taguig, National Capital Region, Philippines GE Full time

    Job Description SummaryThe Regional Customs Leader will work with the Customs and Compliance team to secure the efficiency, competence and compliance of the import and export activities for Grid Solutions within the APAC region and secures the collaboration and integration of the operations with individual country operations within the regionJob...

  • Team Leader, Operations

    2 weeks ago

    Taguig, National Capital Region, Philippines Bill Gosling Outsourcing Full time

    The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectivesYOU WILL:Confidently and effectively deliver coaching and constructive...

  • Team Leader of Operations and Offshore HR

    2 weeks ago

    Taguig, National Capital Region, Philippines Staffing INC Full time

    QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Bachelor's degree or equivalent work experience.2. A minimum of 2 to 3 years experience in HR in any scope...

  • Operations Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time

    TEAM LEADERJob Description:Identify recruiting issues and implement solutionsHandle appropriate escalations and communicate to stakeholders when necessaryProvide necessary training to new agents, as well as provide upskill training to tenured ones upon new department function or availability.Address client's needs:o Daily Forecasto Training Needso Data...

  • Team Leader for BPO operations and offshore HR

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is looking for a Team Leader for BPO operations and offshore HR in Taguig.Benefits:HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves AnnuallyPrimary Purpose: Responsible for providing day to day leadership and motivation to drive performance of...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines AAPI Acquire Asia Pacific, Inc. Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldPOSITION DESCRIPTIONUptown Site, Taguig City, PhilippinesReporting to: Operations ManagerWe're an award-winning global...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Virlux Innovations International Corp Full time

    Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members' feedback and resolve any issues or conflictsRecognize high performance and...

  • team leader-customer service

    2 weeks ago

    Taguig, National Capital Region, Philippines Infosys BPM Full time

    Email 4B BGC TAGUIG TEAM LEADER BPO OPERATIONS and OFFSHORE HRAre you ready to make an impact? Join as a TEAM LEADER and jumpstart your careerPrimary Purpose: Responsible for providing day to day leadership and motivation to drive performance of geographically distributed teammates. Ensure that Teammate Care meets service, quality and performance metrics,...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    Our client is a fast-growing company and plans to extend their portfolio in providing healthcare services to bridge the gap between the accessibility of healthcare to fellow Filipinos.Job DescriptionBe a pioneering leader of a startup ventureFocusing on operations management in healthcare operationsManage day-to-day operations and will manage a large team of...

  • Operations Director

    2 weeks ago

    Taguig, National Capital Region, Philippines Transcosmos Full time

    Operations Director - Technical Support Global Campaign (for Pooling) Add expected salary to your profile for insights Liaise with top management to make decisions for operational activities, set strategic goals and execute necessary actions within established timeline.Cultivate and maintain strong relationships with clients, ensuring their needs and demands...

  • Warehouse Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Onestop Warehousing Solutions, Inc Full time

    Responsibilities for Warehouse Team Leader:Responsible for Daily Operation and Management of warehouse and inventory.Monitors the timely delivery of product and material needed by the client.Performs efficient and accurate overseeing of stock or inventory.Weekly raw material inventory reporting to Inventory SupervisorResponsible for training subordinates on...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    Qualification and Competencies RequiredCommunication Skills Fluency in English speaking and writing Strongand effectiveverbalandwrittencommunication skills Good listeningskills AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills Proficient Windows knowledge Proficient key boarding skills. Operations Writing speed of 25 words per...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Required Qualifications:Bachelor's degree or equivalent work experience.> 2 to 3 years experience in HR in any scope (i.e comp and ben, recruitment, sourcing)> 3 to 5 years of Team Leadership (Operations) BPO/shared services environmentProven leadership skills, a people leader with the ability to exercise judgment in solving technical, operational, and...

  • Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines RecruiterPH Full time

    Qualification and Competencies RequiredCommunication Skills Fluency in English speaking and writing Strongand effectiveverbalandwrittencommunication skills Good listeningskills AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills Proficient Windows knowledge Proficient key boarding skills. Operations Writing speed of 25 words per...