Team Leader

2 weeks ago

Taguig, National Capital Region, Philippines AAPI Acquire Asia Pacific, Inc. Full time

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

POSITION DESCRIPTION

Uptown Site, Taguig City, Philippines
Reporting to: Operations Manager

We're an award-winning global outsourcer providing contact center and back-office services on behalf of our global clients. As a Team Leader, your role is vital in keeping our customers and employees happy and contributing to our organization's growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE
  • Team Leaders will have Leads Verification Specialist to handle.
  • Responsible to handle day-to-day performance of the agents.
  • Perform assigned functional tasks within the team, demonstrating expertise and setting a standard for quality and efficiency.
  • Handle critical assignments and serve as a backup resource during operations demands, ensuring continuity and smooth functioning of operations.
  • Need to work closely with the Illion clients along with the Operations Manager and will be providing feedback on daily performance and make recommendations for improved performance.
  • Assist in the training and development of team members to enhance their skills and productivity.
  • Manage performance of all staff through weekly coaching and monthly performance review.
  • Manage attrition by ensuring proper and constant guidance and development of every staff in the team.
  • Maintain team's growth and progress by consistently monitoring performance, reinforcing quality, acknowledging strengths and addressing areas of opportunities.
  • Ensure individual and team's adherence to the policies and procedures of the program and of the company; sanctions are applied for non-adherence.
A BIT ABOUT YOU
  • Bachelor's Degree graduate.
  • Should have background on financial accounts.
  • Professional experience as a Team Leader in a call center environment.
  • Must be a strong and clear communicator. Need to be hands on leader and motivator that drives results.
  • Excellent problem-solving skills and decision-making skills.
  • Ability to adapt to changing priorities and work effectively under pressure.
  • Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner.
  • Cognitive and critical thinker
  • Strong work-ethic and a positive attitude along with a desire to build a top performing team.
  • Accuracy and attention to detail
  • Full-time position
WHAT SUCCESS LOOKS LIKE
  • High customer / client satisfaction
  • Excellent feedback from customers / clients
  • Achievement of KPIs
  • Above average employee satisfaction results
  • High performing team and team members
WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Join the A-Team and experience the A-Life

About Us

Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years' experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.

We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of "big business." We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on "Access Rights to Personal Data" or send us an email to . Please refer to our Privacy Policy at

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