IT Help Desk Support

:Provide user support via Phone, Email and ServiceNow automated ticket channels Track, categorize, prioritise, and monitor all incidents and request reported to the Service Centre Monitoring call volumes and trends to identify potential major incidents and problems Updating users on the status of their incidents and requests as they progress through the...

Service Desk Analyst (Mandarin) page is loaded Service Desk Analyst (Mandarin) Apply locations PHL - TAGUIG CITY time type Full time posted on Posted 27 Days Ago job requisition id Job Description:KEY RESPONSIBILITIESFirst-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in...

Service Desk Analyst (Korean) page is loaded Service Desk Analyst (Korean) Apply locations PHL - TAGUIG CITY time type Full time posted on Posted 27 Days Ago job requisition id Job Description:KEY RESPONSIBILITIESFirst-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean ,...

Help Desk & IT Support (Information & Communication Technology) Location: Philplans Corporate Center | Penthouse Floor (BGC, Taguig City)Set Up: Work OnsiteSchedule: Night Shift/GraveyardResponsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter...

Qualifications:4 years of service desk, customer service, and support experience with problem solving involving hardware, software, and networks.Minimum 2 years of experience as SD/RDS Lead.Prior Team/Shift Management experience of at 8-10 level 1 agentsOkay to work onsite in Mckinley Hill, Taguig.Job Responsibilities:Provide daily operational support to the...

Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights 4 years of service desk, customer service, and support experience with problem solving involving hardware, software, and networks.Minimum 2 years of experience as SD/RDS Lead.Prior Team/Shift Management experience of at 8-10 level 1...

Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights We are looking for an experienced Service Desk Delivery Manager to oversee our Service desk teams and ensure that our clients receive effective technical assistance.ResponsibilitiesManage and lead the Service Desk team, including...

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental...

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental...

The position holder will be responsible for managing the TE WW Service Desk MNL and TE WW Service Desk SLP groups in the area of performance, behavior at work, professional/career developmentPoint of contact for questions related to TE WW Service Desk MNL and TE WW Service Desk SLP groups' scope of work, processes and proceduresOverall responsible for...

Help Desk & IT Support (Information & Communication Technology) Senior System Engineer is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication...

Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...

Job Overview As an IT Service Desk Agent, you will serve as the first point of contact for resolving IT system related issues. Your goal will be to achieve first-call resolution, escalating issues to second-line support when necessary. You will also provide follow-up feedback to ensure complete resolution, contributing to seamless IT operations. This role...

Skills and Qualifications Above-average verbal and written communication skills to eƯectively interact with internal and external clients. Strong commitment to customer satisfaction, with the ability to professionally handle diƯicult situations.Basic understanding of telecommunication products and services, including mobile networks, load and promo, and...

Help Desk & IT Support (Information & Communication Technology) With more than 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country's largest provider of offshoring solutions. Senior Service Desk Analyst, be 100% YOU with MicroSourcingSenior Service Desk Analyst is expected to: Work on assigned Service Tickets...

Help Desk & IT Support (Information & Communication Technology) Strong Service Desk Skills and ProfessionalismKnowledge of Life Sciences IndustryAbility to multitaskExcellent Communications Skills, written and oralExcellent interpersonal skills - ability to effectively give and receive feedback at all levelsProficient in computer skills and aptitude such as...

Technical Support Specialist L2 - BGC Taguig Help Desk & IT Support (Information & Communication Technology) •Day to day Ticket Management (Service Now providing timely and consistent support, acknowledging, and recording all issues and requests accordingly.• Providing best-in-class customer service and desk-side IT support and via remote channels such...

Technical Support/IT Helpdesk (Inbound&Outbound) | Permanent WFH | Urgent Help Desk & IT Support (Information & Communication Technology) Responsibilities include but are not limited to the following:-Triage customer-created issues and resolve or escalate to equipment vendor as necessary-Monitor all equipment uptime and performance, and escalate to the...

Multilingual Service Desk Analyst for Polish, Estonian, Finnish and German Speakers (work based in Philippines - relocation assistance provided)CGI Philippines Inc. is building a capability to support Service Desk in their endeavor to expand their customer base. As part of this program we are building up a Service Desk in CGI Philippines to assist our...

The successful candidate for the role will provide technical support for Exchange Online /M365/ MS Teams/One Drive/Share Drive tickets, ensuring the maximum availability, performance and utilization of knowledge and information systems.Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures....