Technical Support Specialist

1 week ago


Taguig, National Capital Region, Philippines Information Professionals, Inc. Full time
Technical Support/IT Helpdesk (Inbound&Outbound) | Permanent WFH | Urgent

Help Desk & IT Support (Information & Communication Technology)

Responsibilities include but are not limited to the following:
-Triage customer-created issues and resolve or escalate to equipment vendor as necessary
-Monitor all equipment uptime and performance, and escalate to the appropriate vendor as necessary
-Communicate via zoom call with customers or field technicians
-Follow-up with equipment manufacturers, network service providers, and internal support team on outstanding tickets and issues
-Collaborate with team members through daily stand-up meetings and other communication tools

Required Skills/Experience:
-Associate's or Bachelor's Degree preferred
-Availability to work on after-hours rotation, including nights and weekends with advanced notice
-Knowledge and understanding of Ethernet network access, configurations, IP based routing concepts, and providing Virtual Private Network details to carriers and data centers
-Experience working with wireless carriers, managing data lines, provisioning and deactivating accounts
-Preferably with past Help Desk Experience (CSR/TSR)
-Good in both verbal and written English communication skills
-Soft Skills Needed: Customer Service, Quality Focus, Flexibility, Attention to Detail.

-Performance incentives
-Remote work privilege
-The coolest workplace ever (snacks, foosball, Ping-Pong, beer-o-clock, and many more)
-Game nights
-Internal learning and training programs
-Regular team building activities, both virtual and in-person
-HMO coverage for you and your dependent

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Technical Support Specialist?

How would you rate your English language skills?

Information Professionals, Incorporated (IPI) is one of the leading experts in providing Information Technology consulting services and products in the Philippines. Anchored on its ideals of excellence, service and professionalism, IPI is committed to providing a wide range of high quality IT products and services to a variety of industries. Our expertise encompasses a wide array of client-centered, cost-effective and innovative business process solutions and services which enable our partner organizations to achieve long-term productivity, profitability and sustainability.

IPI began its operations in 1986 with its compact team focused on core IT consulting activities. Its competencies, portfolio of services and products grew steadily in the succeeding years, keeping in step with the demands of industry. Today IPI provides a wide range of IT products and services, including industry-specific software development, accounting and human resource management systems, corporate software solutions services, and full IT systems integration. Beyond e-solutions, IPI has remained the IT service provider of choice in the Philippines.

IPI uses an outsourcing strategy which is used to staff a project and respond to business objectives. It enables you to get qualified and experienced personnel to suit your requirements working exclusively on-site or offshore. It is a perfect solution for your seasonal or special projects.

We deliver services to develop, maintain, manage and support applications. Our skilled application professionals help manage fluctuating skill needs, skill gaps and change staffing needs to meet aggressive project timelines.

Information Professionals, Incorporated (IPI) is one of the leading experts in providing Information Technology consulting services and products in the Philippines. Anchored on its ideals of excellence, service and professionalism, IPI is committed to providing a wide range of high quality IT products and services to a variety of industries. Our expertise encompasses a wide array of client-centered, cost-effective and innovative business process solutions and services which enable our partner organizations to achieve long-term productivity, profitability and sustainability.

IPI began its operations in 1986 with its compact team focused on core IT consulting activities. Its competencies, portfolio of services and products grew steadily in the succeeding years, keeping in step with the demands of industry. Today IPI provides a wide range of IT products and services, including industry-specific software development, accounting and human resource management systems, corporate software solutions services, and full IT systems integration. Beyond e-solutions, IPI has remained the IT service provider of choice in the Philippines.

IPI uses an outsourcing strategy which is used to staff a project and respond to business objectives. It enables you to get qualified and experienced personnel to suit your requirements working exclusively on-site or offshore. It is a perfect solution for your seasonal or special projects.

We deliver services to develop, maintain, manage and support applications. Our skilled application professionals help manage fluctuating skill needs, skill gaps and change staffing needs to meet aggressive project timelines.

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