Multilingual Service Desk Analyst for Polish, Estonian, Finnish and German Speakers

2 weeks ago


Taguig, National Capital Region, Philippines Adaid Eu Full time
Multilingual Service Desk Analyst for Polish, Estonian, Finnish and German Speakers (work based in Philippines - relocation assistance provided)

CGI Philippines Inc. is building a capability to support Service Desk in their endeavor to expand their customer base. As part of this program we are building up a Service Desk in CGI Philippines to assist our operations.

There is a requirement to ensure that all processes operate seamlessly, and to be compliant with the relevant rules, for all functional areas, including having a language requirement of native level to consistently meet the needs of our assigned clients.

We currently hiring for these languages:

• Polish

• German

• Estonian

• Finnish

Responsibilities


• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties

• Supports Service Request Management and Service Restoration Management Level

Requirements


• Willing to relocate in the Philippines once the country's Bureau of Immigration approves their visa for travel.

• Have a bachelor's degree/diploma of any field, vocational diploma, or any short course certificate

• Be skilled in written or verbal communication skills in any of the languages listed above and English

• Have proficiency in computer and technology

What we offer


• Relocation package for international candidates (including flight and accommodation) on 1st month

• Processing of visa and work permit

• Career development in a multinational company

• Modern working environment

• Cultural interaction

Successful candidates will enjoy these benefits when you join CGI:

• Share Purchase Plan (SPP)

• Profit Participation Plan (PPP)

• Provident Fund

• Leave entitlements

• HMO coverage with acclaimed hospitals and clinics

• Extended HMO coverage

• Group life insurance

• Health and wellness programs

• Member Referral Program

• Special Meal Allowance

• Global Member Assistance Program (MAP)

• Health and Wellness Program

• Oxygen

• Corporate Social Responsibility Program

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