Service Desk Tech Lead

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental...

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental...

The position holder will be responsible for managing the TE WW Service Desk MNL and TE WW Service Desk SLP groups in the area of performance, behavior at work, professional/career developmentPoint of contact for questions related to TE WW Service Desk MNL and TE WW Service Desk SLP groups' scope of work, processes and proceduresOverall responsible for...

Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights 4 years of service desk, customer service, and support experience with problem solving involving hardware, software, and networks.Minimum 2 years of experience as SD/RDS Lead.Prior Team/Shift Management experience of at 8-10 level 1...

Qualifications:4 years of service desk, customer service, and support experience with problem solving involving hardware, software, and networks.Minimum 2 years of experience as SD/RDS Lead.Prior Team/Shift Management experience of at 8-10 level 1 agentsOkay to work onsite in Mckinley Hill, Taguig.Job Responsibilities:Provide daily operational support to the...

Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights We are looking for an experienced Service Desk Delivery Manager to oversee our Service desk teams and ensure that our clients receive effective technical assistance.ResponsibilitiesManage and lead the Service Desk team, including...

Service Desk Analyst (Korean) page is loaded Service Desk Analyst (Korean) Apply locations PHL - TAGUIG CITY time type Full time posted on Posted 27 Days Ago job requisition id Job Description:KEY RESPONSIBILITIESFirst-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in Korean ,...

Service Desk Analyst (Mandarin) page is loaded Service Desk Analyst (Mandarin) Apply locations PHL - TAGUIG CITY time type Full time posted on Posted 27 Days Ago job requisition id Job Description:KEY RESPONSIBILITIESFirst-Level Support: Respond to incoming IT support requests via phone, email, or chat in a timely and professional manner, primarily in...

The successful candidate for the role will provide technical support for Exchange Online /M365/ MS Teams/One Drive/Share Drive tickets, ensuring the maximum availability, performance and utilization of knowledge and information systems.Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures....

Qualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule

5+ years as a client/customer-facing project lead, managing teams and working directly with senior stakeholdersProven track record in project deployment, with the ability to manage complex projects from inception to completionEnjoys being a lead - from a day-to-day perspective, you'll work in small teams with executive support and own end-to-end execution of...

Skills and Qualifications Above-average verbal and written communication skills to eƯectively interact with internal and external clients. Strong commitment to customer satisfaction, with the ability to professionally handle diƯicult situations.Basic understanding of telecommunication products and services, including mobile networks, load and promo, and...

Job Overview As an IT Service Desk Agent, you will serve as the first point of contact for resolving IT system related issues. Your goal will be to achieve first-call resolution, escalating issues to second-line support when necessary. You will also provide follow-up feedback to ensure complete resolution, contributing to seamless IT operations. This role...

Help Desk & IT Support (Information & Communication Technology) With more than 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country's largest provider of offshoring solutions. Senior Service Desk Analyst, be 100% YOU with MicroSourcingSenior Service Desk Analyst is expected to: Work on assigned Service Tickets...

Urgent Hiring Start ASAP: Service Desk Team Lead - BGC Site Help Desk & IT Support (Information & Communication Technology) More than 2 years of experience in handling Service desk.Team Player with fair amount of exposure in working with large organizations.Professional approach with flexibility in adapting to different culture and environments.Technical...

Key SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70, ,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services firms?Your...

:Provide user support via Phone, Email and ServiceNow automated ticket channels Track, categorize, prioritise, and monitor all incidents and request reported to the Service Centre Monitoring call volumes and trends to identify potential major incidents and problems Updating users on the status of their incidents and requests as they progress through the...

Handles ticket requests received over the phone, through email, or through the ticketing portal quickly and efficiently Identifies and escalates requests that need urgent resolution ensuring that tickets handled are completed properly and within Service Level Agreements (SLA) Provides over-the-phone technical support/assistance for the troubleshooting of...

Supervisors/Team Leaders (Call Centre & Customer Service) Lead a team of Quality Analysts and drive day-to-day goalsMonitor transactions in accordance with KPIs and SLAsProvide additional monitoring as needed and/or requested by client or deemed necessary by the projectEnsure accuracy of metrics through regular evaluation and assessmentAssist Team Lead in...

Taguig City - Senior Business Analyst - Data Studio Business/Systems Analysts (Information & Communication Technology) ● Drive the development and analysis of data, reporting automation, dashboarding, and business intelligence programs.● Ability to manage high volume and high complexity projects across multiple delivery locations in a virtual environment...