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Senior Platform Operations Analyst

4 months ago

Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time
Sr Platform Operations Analyst

Job Description

  • Collect and document business requirements for project including training on support activities for
operational process and business improvements/automation efforts

  • Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and
clearly defined end-to-end use cases

  • Develop, implement, and execute operating procedures
  • Identify issues and risks and participate in problem resolution
  • Bring inconsistencies and problems to the attention of management
  • Work closely with Client Service, Operations, Enterprise and other internal Customer departments
  • Review data source and reporting for accuracy and completeness
  • Utilize Microsoft Office and other data management applications to automate reporting and analysis
  • Conduct data acquisition, prep, and analysis as a business need arises
  • Assist in implementing and tracking key performance indicators (KPIs)
  • Design and develop and assist in preparation of recurring and ad-hoc analysis/reports
  • Ensure data integrity for all standardized and customizable reporting
  • Evaluate/design new and existing macros, queries, dashboards and report/automation logic
  • Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the
capability and pay grade of the team member as may be assigned.
Requirements

  • College Degree in Computer Science, Economics, Mathematics, or Business Administration
  • 2+ yearsrelevant experience preferred, but not required
  • Strong mathematical and analytical skills
  • Advanced Microsoft Excel (Power User), Access and PowerPoint required (2 years of VBA working knowledge is
a must). Must be expert in Pivot Tables and advance nested formulas

Computer skills:
MS SQL and VBA for Excel and Access are required

  • Experienced in detailed operational data reconciliation
  • Experienced at capturing and analyzing relevant data for formulating recommendations
  • Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools
  • Excellent written and verbal communication and the ability to work with customers
  • Multi-tasking and deadline orientation are essential
  • Ability to work in a fast-paced, dynamic environment
  • Dependability and the ability to maintain utmost confidentiality in dealing with business information

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