Property Account Manager

2 weeks ago

Manila, National Capital Region, Philippines RealPage Philippines Full time

The Property Service Representative is the liaison for the client, their go-to person and must be able to advocate for both the client and for RealPage. Account Mangers work in conjunction with product and operations when there are issues in each area, but they will not be responsible for fixing the problem. Their role is to be the communicator and the relationship manager, ultimately explaining the necessary next steps to resolve various issues and managing the expectation of the external and internal client. They will be reaching out to the client on occasions other than when there is an issue. They must communicate with the client on a regular basis to make them aware of various processes allowing us to keep the client apprised of any changes that may affect the business. The AM will also assist with various projects that include implementations, billing changes, deactivations, submetering, reports, training and more.

The Property Service Representative is responsible for relationship management, property level communication of account status, resolving escalated issues, retention and growth. Key skills include the ability to communicate account needs via phone and email while prioritizing with organizational goals and initiatives.

Primary Responsibilities:

Provide primary customer contact for property inquiries.
* Work closely with multiple departments to ensure Service Level Standards are being met.
* Establishes and builds strong customer relationships over time that allow for continuity and ongoing representation reinforced by communication to other relevant functions.
* Assist in identifying revenue opportunities within the framework of the organization.
* Anticipate the needs of the customer and provide high level service.
* Offer training and assistance with standard resident billing questions.
* Identify areas of process improvement that could streamline functions and improve the customer experience.
* Professional demeanor with excellent interpersonal skills.
* Excellent written and verbal skills.
* Knowledge of Microsoft Office programs.

Required Skills / Knowledge / Experience:

Excellent Verbal and Written Communication Skills
* Business Account Management for at least 2 years
*Strong analytical and problem-solving skills

RealPage provides a technology platform that enables real estate owners and managers to change how people experience and use rental space. Clients use the platform to gain transparency into asset performance, leverage data insights and monetize space to create incremental yields. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 19 million units worldwide from offices in North America, Europe, and Asia.

Our Company History

We were founded in 1998 with the acquisition of Rent Roll, Inc., a provider of industry-leading, on-premise property management systems for the conventional and affordable multifamily rental housing markets. Three years later, we released our first on-demand property management product and since then, expanded our on-demand software solutions to include a number of value-added services from property management to renter's insurance and more.

In addition to our products' success, our growth is supported by acquisitions that enhance our product development and sales and marketing efforts and expand the types of rental housing properties we serve.

Our Products

Our suite of solutions benefits owners and managers of various rental property types, including conventional, affordable, military, student, single-family, senior and vacation housing. We also provide commercial and mixed use property management solutions. We've evolved our products from the desktop to the cloud, with many available both online and for mobile devices. Our products manage everything from marketing to pricing and other property operations.

RealPage provides a technology platform that enables real estate owners and managers to change how people experience and use rental space. Clients use the platform to gain transparency into asset performance, leverage data insights and monetize space to create incremental yields. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves over 19 million units worldwide from offices in North America, Europe, and Asia.

Our Company History

We were founded in 1998 with the acquisition of Rent Roll, Inc., a provider of industry-leading, on-premise property management systems for the conventional and affordable multifamily rental housing markets. Three years later, we released our first on-demand property management product and since then, expanded our on-demand software solutions to include a number of value-added services from property management to renter's insurance and more.

In addition to our products' success, our growth is supported by acquisitions that enhance our product development and sales and marketing efforts and expand the types of rental housing properties we serve.

Our Products

Our suite of solutions benefits owners and managers of various rental property types, including conventional, affordable, military, student, single-family, senior and vacation housing. We also provide commercial and mixed use property management solutions. We've evolved our products from the desktop to the cloud, with many available both online and for mobile devices. Our products manage everything from marketing to pricing and other property operations.

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