Salesforce Operations Manager

2 weeks ago

Taguig, National Capital Region, Philippines MicroSourcing Full time

With over 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

Salesforce Operations Manager, be 100% YOU with MicroSourcing

A Salesforce Operations Manager is expected to:

  • Apply industry best practices and detailed knowledge of Salesforce CRM to design solutions that meet the needs of the business and deliver business value
  • Work with both technical and non-technical stakeholders to define system requirements, customize the platform, and deliver products that match the requirements outlined to increase revenue, sales productivity, and operational efficiency
  • Drive sales data quality and hygiene efforts through excellent change management and maintenance
  • Seek out opportunities to use Salesforce to improve processes and productivity, make recommendations to support our ever-evolving organization, and help in removing technical debt that might impact the performance of the Salesforce Org
  • Manage the technical implementation of projects leveraging different systems including Salesforce by building custom Objects, Workflow, Email Alerts, Reports, Dashboards, etc., while thoughtfully integrating user and data security through Sharing Rules, Profiles, and Permissions
  • Prepare accurate and timely reports, data extracts and dashboards for cross-functional stakeholders
  • Create all technical documentation relating to user training (SOPs) and user experience to monitor and improve adoption of the platform

What it takes to be part of our team:

  • 5+ years of experience as a Salesforce Administrator using Sales Cloud, CPQ experience required
  • Salesforce Administration Certification (2+ years)
  • Strong ability to capture business requirements
  • Experience creating reports and dashboards on the Salesforce platform
  • Understanding of KPIs and sales process metrics
  • Experience with business process mapping
  • 2+ years of sales/revenue operations experience in SaaS/Software Enterprise, using
  • A forward thinker who takes the initiative to identify gaps in workflows and makes recommendations

What's in it for you?

  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
  • A very collaborative work culture

Find a balance between work and life that fits you. Do what you do best with MicroSourcing

For more information, visit

*Terms & Conditions apply

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.

Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.

Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:

Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.

Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.

Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:

Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu

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What can I earn as an Operations Manager

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