Salesforce Operations Manager

2 weeks ago

Taguig, National Capital Region, Philippines MicroSourcing International, Inc. Full time

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Salesforce Operations Manager
  • IT & Telecomms
  • IT - Other
  • BGC, Taguig
  • Permanent / Full Time

13/5/2024

The Salesforce Operations Manager will play a critical role in supporting the Sales organization by owning and improving our sales infrastructure, including sales tools, processes, training, reporting and analytics. Importantly, this team member will ensure optimal performance of our Salesforce system and associated products as Lyric grows and evolves.
Job Responsibilities
  • Apply industry best practices and detailed knowledge of Salesforce CRM to design solutions that meet the needs of the business and deliver business value
  • Work with both technical and non-technical stakeholders to define system requirements, customize the platform, and deliver products that match the requirements outlined to increase revenue, sales productivity, and operational efficiency
  • Drive sales data quality and hygiene efforts through excellent change management and maintenance
  • Seek out opportunities to use Salesforce to improve processes and productivity, make recommendations to support our ever-evolving organization, and help in removing technical debt that might impact the performance of the Salesforce Org
  • Manage the technical implementation of projects leveraging different systems including Salesforce by building custom Objects, Workflow, Email Alerts, Reports, Dashboards, etc., while thoughtfully integrating user and data security through Sharing Rules, Profiles, and Permissions
  • Prepare accurate and timely reports, data extracts and dashboards for cross-functional stakeholders
  • Create all technical documentation relating to user training (SOPs) and user experience to monitor and improve adoption of the platform
Required Skills and Experience
  • 5+ years of experience as a Salesforce Administrator using Sales Cloud, CPQ experience required
  • Salesforce Administration Certification (2+ years)
  • Strong ability to capture business requirements
  • Experience creating reports and dashboards on the Salesforce platform
  • Understanding of KPIs and sales process metrics
  • Experience with business process mapping
  • 2+ years of sales/revenue operations experience in SaaS/Software Enterprise, using
  • A forward thinker who takes the initiative to identify gaps in workflows and makes recommendations
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