Salesforce Administrator

1 month ago


Taguig, National Capital Region, Philippines Abbott Laboratories Full time

The Salesforce Administrator will play a crucial role in the continuous development of our multiple SFDC instances. This position is a blend of administrator, Salesforce systems analyst, and release specialist, working collaboratively with the Abbott Rapid Diagnostics (ARDx) CRM team, functional leaders, and subject matter experts to design and implement SFDC solutions that align with business goals.

Key Responsibilities:

  • Conduct regular internal system audits and prepare for upgrades
  • Serve as the primary system administrator for the ARDx environments with over 1000 users
  • Be part of a team responsible for the development landscape and DevOps toolset administration and support
  • Collaborate closely with the CRM solution architect and support the scrum teams
  • Handle administrative functions like user account maintenance, workflow updates, and other routine tasks
  • Support project work including data loading and verification through tools like data loader
  • Collaborate with IT and business process owners to enable new functionality and data requests
  • Function as an administrator for the operations tool chain and support salesforce environment strategy and deployment tasks

Required Skills:

  • Demonstrated ability to meet deadlines, prioritize requests, and communicate effectively
  • Creative and analytical thinker with strong problem-solving skills
  • Exceptional verbal and written communication skills
  • Ability to assess the impact of new requirements on various applications and processes
  • Experience with source control tools, JIRA, and ServiceNow
  • Previous experience in SCRUM or agile environments
  • Proven ability to design and implement processes to drive user adoption
  • Strong understanding of Salesforce platform, data management, and best practices
  • History of successfully driving projects to completion
  • Experience with data loader and Demand Tools

Required Experience:

  • Three to five years of Salesforce administrator experience
  • Salesforce certifications like ADM201, ADM211, Sales Cloud, Service Cloud, and Developer preferred
  • Knowledge of Bitbucket, JIRA, ServiceNow, and data tools
  • Ability to build custom apps, objects, formula fields, workflows, and custom views
  • Strong data management abilities and understanding of intermediate complexity content


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