Chief Information Officer

2 weeks ago

Manila, National Capital Region, Philippines Teleperformance Full time

The Opportunity | Chief Information Officer

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option serving hundreds of clients in the Philippines, as well as the North American, Australia, Asia and European markets. With over 55,000 employees across 22 sites, we pride ourselves on delivering top-notch services to our clients while maintaining the highest standards in Information Technology.

We are seeking a highly skilled and experienced Head of Technology - BPO with International Client Servicing to join our team. Reporting directly to the Chief Information Officer (CIO), the successful candidate will play a crucial role in leading and managing our information technology strategy, infrastructure, and services. Our organization operates in multiple delivery locations in Philippines, catering to clients across various international geographies. You will be responsible for overseeing the technology operations, ensuring seamless delivery to our clients, and driving continuous innovation and efficiency.

As a Chief Information Officer, Your Role Will Include...

Strategic IT Planning:

  • Develop and implement a comprehensive IT strategy aligned with the overall business objectives.
  • Identify and prioritize technology initiatives that support our BPO operations and drive growth.
  • Collaborate with senior management and stakeholders to understand their needs and translate them into IT initiatives.
  • Technology Budget planning and cost management

IT Infrastructure Management:

  • Oversee the design, implementation, and maintenance of robust and scalable IT infrastructure across all delivery locations.
  • Ensure the availability, security, and reliability of networks, voice, VDI, systems, servers, and databases.
  • Evaluate and recommend the adoption of new technologies, tools, and platforms to enhance operational efficiency.

Client Servicing and Relationship Management:

  • Work closely with the leadership team and client-facing teams to understand client requirements and deliver optimal IT solutions.
  • Collaborate with clients to identify opportunities for technological innovation, process improvement, and cost optimization.
  • Proactively address client concerns, provide strategic guidance, and maintain strong client relationships.

Team Leadership and Development:

  • Lead a diverse team of IT professionals, providing mentorship, guidance, and support.
  • Set clear performance expectations, foster a culture of collaboration and innovation, and promote professional growth.
  • Encourage cross-functional collaboration and knowledge sharing to drive collective success.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree or MBA is preferred.
  • Proven experience (10+ years) as a Infra structure lead or similar leadership role in the BPO industry, with exposure to international client servicing.
  • Deep knowledge of BPO operations, IT infrastructure, and emerging technologies.
  • Strong strategic thinking and ability to align technology initiatives with business goals.
  • Demonstrated experience in managing complex IT projects and driving operational excellence.
  • Excellent communication skills to effectively collaborate with internal teams, clients, and stakeholders.
  • Strong leadership abilities with a track record of building and managing high-performing IT teams.
  • Familiarity with information security best practices and compliance requirements.
  • Ability to adapt to a dynamic and fast-paced environment, balancing multiple priorities effectively.

Join us as we continue to shape the future of our organization and provide exceptional client experiences through innovative IT solutions. If you are a visionary leader with a passion for technology and driving business growth, we look forward to receiving your application.

Please submit your resume and a cover letter detailing your relevant experience and accomplishments.


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