Onboarding Consultant

2 weeks ago

Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

Select how often (in days) to receive an alert:

Department: DEEx Allboarding Operations

Division: Talent & Culture

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Onboarding Consultant, you will be responsible for driving candidate experience by assessing business and employee needs, delivering end-to-end allboarding journey.

This role provides proactive advice and guidance to People Leaders, internal and external (permanent or contingent) candidates and other stakeholders, navigating solutions and taking accountability for the employee experience. The role holder supports operational accountabilities by maintaining up to date and accurate records across ServiceNow, People Hub Portal and other associated systems and databases.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: 6 months Secondment / Fixed Term Contract

What will your day look like?

As an Onboarding Consultant, you will also be responsible for, but not limited to:

  • Understanding business needs and executing on end-to-end delivery of employee journeys (i.e. Delivery of allboarding services, background checking and associated payroll activities for permanent and contingent)
  • Working closely with Recruitment, Payroll teams to identify and solve issues relating to any of the following services onboarding, crossboarding, offboarding, compliance, payroll
  • Partnering and liaising with agencies to complete contingent workers' background check requirements and solve any issues
  • Receiving, prioritising and resolving employee queries and cases aligned to the Tribe and team mission and scope, taking end-to-end ownership of the employee experience following appropriate policies and procedures
  • Based on information coming through from queries, identifying and driving process improvements resulting in efficiencies
  • Participating in analysing process breaks, identifying root causes and preventative controls keeping employee experience in mind
  • Creating relevant case reports aligned to the team's mission and journey
  • Supporting internal risk assessments, control design and testing and risk remediation activities
  • Ensuring risk and compliance and risk obligations are met through the onboarding and background checking process
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Extensive track record / experience in operations / HR delivery, with keen attention to details in a fast paced and changing environment with minimal supervision
  • Strong stakeholder management skills, with previous experience managing challenging stakeholders.
  • Strong organisational skills with the ability to multi-task and prioritise work to ensure that deadlines are achieved.
  • Strong case management and problem solving who can act collaboratively to work through the issues within and across teams
  • Demonstrated ability to provide solutions that protect stakeholders and end users and proactively address risks
  • Strong understanding of the joining and moving employee experience
  • Background in complex enterprise organisations.
  • Understanding of financial services/banking

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit . You can apply for this role by visiting ANZ Careers and searching for reference number 68673.

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