Controls Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

The opportunity

This role plays a critical function in helping improve sales and retain existing clients that will drive to meet organizational financial objectives. In addition, this role will begin to build an advisory relationship with the Client Relations and Sales teams. The incumbent strives to build on prior experiences to further develop strong data analytical skills and answer complex questions and needs with data and reporting.

Job Summary:

The Controls Centre of Expertise ("Controls CoE") is a customer-focused team that provides professional, expert advice to senior management in their execution of an effective internal controls strategy. The Controls CoE plays a key role in segment financial control oversight, and supports various projects and initiatives to develop, enhance and monitor internal control programs within the Group Insurance, Annuities and Individual Insurance businesses, as well as the financial, actuarial and operational functions supporting these businesses.

Reporting to the Manager, Financial Controls and Projects, the Control Analyst will execute control consulting projects, support external audits and regulatory examinations of the business, and manage the closure process for previously identified gaps in internal control. In doing so, the candidate will have an opportunity to work with business leaders to improve the efficiency and effectiveness of internal controls and related processes. As a result, this role is best suited to an internal control professional with strong relationship management, customer service, communication and influencing skills.

Key Accountabilities:

• Use appropriate judgment in dealing with unexpected issues and requests, demonstrating an ability to prioritize work
• Play a role as part of the Controls CoE in achieving the goals of process improvement and best practices of internal controls and support team members to ensure timely and effective implementation of change initiatives
• Participate in discussions, ask questions, and ensure understanding of issues before proceeding
• Identify and recommend best practices, processes, and controls
• Demonstrate commitment towards continuously updating knowledge and skills while incorporating feedback

Customer Service:

• Build effective relationships and establish a high level of credibility with Canada Segment contacts and External auditors
• Identify and recommend opportunities to refine Controls CoE service offerings
• Identify and escalate any issues received from internal or external stakeholders

Control Consulting Projects:

• Identify and escalate scope, schedule, cost or quality issues to the Manager
• Schedule and participate in process walkthrough meetings with business leaders
• Obtain or prepare relevant process and control documentation (risk matrices, flow charts and/or narratives), as necessary
• Identify and assess inherent risks and related key controls
• Identify, document and evaluate internal controls gaps
• Draft reports that accurately and concisely present findings, including practical and well-supported recommendations to improve internal controls
• Participate in meetings to discuss findings with business leaders

Support Audits and Regulatory Examinations:

• Work with auditors and regulatory examiners to understand the scope of testing required and its impact on the business; identify any opportunities to streamline the testing approach and reduce business effort
• Coordinate meetings/contacts involving auditors, regulatory examiners and the business (i.e., information gathering, walkthrough validation, and test sample collection)
• Coordinate the delivery of relevant information and audit evidence to auditors and regulatory examiners
• Identify and escalate any scope, schedule, cost or quality issues to the Manager
• Provide senior business leaders with insightful analysis of options available to address auditor issues and recommendations
• As requested, advise business areas regarding audit scoping options, available sources of evidence, draft findings and management action plans

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• CPA designation and with 2-3 years of audit experience
• Post-secondary education in accounting or related field is required
• Self-starter with the ability to work independently, particularly in the area of using sound, independent judgment, problem-solving, organizing, planning and analytical skills
• Excellent oral and written communication skills with influencing and negotiation abilities
• Proficient with MS Office (Word, Excel, Access, PowerPoint)
• Process analysis and documentation skills, including flow charting

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We're proud of our accomplishments and recognitions. Recent awards include:

• Best Place to Work in Asia-Pacific 2022
• Best Place to Work for LGBTQ Equality 2022

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Discover how you can grow your career, make impact and drive real change with our Winning Team today at .