Sr. Compliance Analyst

2 weeks ago

Manila, National Capital Region, Philippines Five9 Inc. Full time

Senior IT Compliance Analyst (Philippines)

Position type: Full-time

Job Description:

Five9's Compliance and Privacy Team is seeking for a detail oriented, highly motivated and technology-savvy Governance Risk and Compliance (GRC) team member, who can help support, promote and mature Five9's GRC program.

Job Role:

As a Senior IT Compliance Analyst, you will be responsible for executing the governance processes. You will utilize your strong communication, analytical and troubleshooting abilities to quickly identify and report on control/process gaps and high-risk areas and to identify opportunities for improvement to help mature our GRC program.

Responsibilities:

  • Assist in reviewing and monitoring compliance programs around IT SOX, PCI, SOC 2, ISO and other upcoming compliance initiatives.
  • Partner with various Business and IT groups to understand business processes, correlate the processes with IT controls, identify gaps, assess risks, and recommend remediation actions
  • Help gather and analyze data from several data/system sources and prepare metrics reporting
  • Able to communicate potential gaps or issues with different levels of management and with various cross functional teams
  • Interface directly with process owners, internal and external auditors
  • Work closely with the Director of IT GRC in performing IT controls management reviews, managing exceptions, and owning remediation steps for identified issues.
  • Document and maintain control matrix, process documents, narratives, flow charts and on-going IT compliance program documents
  • Drive improvements in existing processes and develop innovative and efficient solutions
  • Partner with various IT team members to continuously develop and improve GRC requirements
  • Review and assess vendors' SOC reports and provide security and compliance assessments against industry standards (ISO27001, COBIT, SSAE16, PCI DSS, FedRAMP, CSA etc.).
  • Coordinate with process owners, internal and external auditors as necessary

Qualifications:

  • S Degree in Management Information Systems, Computer Science, Business or any technology related field
  • 3-5 years of experience in supporting IT governance and compliance programs and internal/external audit, security, or compliance
  • CISA or CISM certification a plus.
  • Familiarity with cloud computing and SaaS, IaaS and PaaS service models. Worked with cloud based finance and CRM applications a plus.
  • Strong interpersonal skills, with the ability to work across the organization and interact effectively at all levels of management and peers.
  • Ability to think outside the box. Self-motivated and ability to get stuff done on tight deadlines.
  • Very high attention to detail, high integrity and business ethics
  • Excellent skills around troubleshooting, problem-solving, project management and conflict resolution
  • Excellent written and verbal communication skills.
  • Team player who can help whenever needed, ability to wear multiple hats.
  • High Proficiency with MS Office and has a knack of learning new applications and tools.
  • Willing to work night shift

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