Associate 2

2 weeks ago

Cabanatuan City, Central Luzon, Philippines Sun Life Financial Full time

Associate 2 (CSC Cabanatuan) page is loaded

Associate 2 (CSC Cabanatuan) Apply locations Nueva Ecija, Nueva Ecija time type Full time posted on Posted 2 Days Ago job requisition id JR

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The position is responsible for the accurate and timely processing of all types of payments, and resolving or facilitating of all types of inquiries and requests, from walk-in/ s at the Client Service Center.
It is accountable for ensuring that daily collections are properly accounted for, reported, and deposited within company standards; the proper safekeeping of all cash and check collections, working change, petty cash fund, provisional receipt booklets and official receipts.
It is responsible for performing various office management tasks; for one-man Client Service Center assignments, it is responsible for various sales/marketing-related tasks.

  • Resolves all types of inquiries and requests at the counter in a timely, accurate, professional and courteous manner using the various Client Service Center applications/systems and ensuring counter service levels are met; facilitates requests for processes beyond the scope of the Client Service Center; Coordinates with backend support unit/dept and or Sr. CC staff for requests requiring changes and adjustments in their policy/plan records. Scans new business and conversion applications (TRAD,VUL, MF and PN) following agreed upon guidelines/procedures usingClient Center application systems and ensuring service level targets are met Receives and processes payments for all three lines of businesses; issues official receipts, and accounts for said collections on a daily basisfollowing agreed upon guidelines, procedures, and ensuring service levels are met; handles Petty Cash Fund disbursement and replenishment, as applicable Prepares various pre-formatted correspondences and facilitates 's computation requests using various worksheets within the scope or authority limit. Handles Petty Cash Fund disbursement and replenishment. Participates in special projects and initiatives as required
  • Performs the following sales/marketing – related tasks: (one-man Client Service Center- specific)
  • Prepares daily monitoring report on life, pre-need and mutual funds new business applications following required format for submission to Sales Channel Head
  • Distributes monthly the updated MF sales presentation materials to the licensed MF representatives in the area
  • Coordinates and handles Proposal System/AMS related upgrades
  • Monitors, maintains and conducts monthly inventory of the ISO's supplies, forms and equipment following approved guidelines and procedures
  • Requests corporate giveaways and sales aid
  • Posts company-related updates in the bulletin board
  • Monitors and updates promos
  • Facilitates resigned agent's surrendered items
  • Distributes status cards, duplicate O.R., Memos/Circulars, Policy Contracts
  • Performs the following office management tasks:
  • Monitors, maintains and conducts regular inventory of office supplies, forms and equipment following approved guidelines/procedures.
  • Reports equipment/furniture/premises-maintenance issues to appropriate HO units and facilitates resolution of problems.
  • Handles and coordinates incoming and outgoing documents and materials for the three (3) product lines.
  • Prepares, coordinates and follows-up check requests and payments for various office utilities (i.e. Telephone, Office rentals, etc)
  • Coordinates logistics as required for Sunlife-initiated training and events.

Preferred skills (heading) / Compétences particulières (titre)

  • Communication Skills
  • Computer Literate

Qualifications (heading) / Compétences (titre)

  • at least College graduate of a 4 year course
  • With 2-3 years customer service experience
  • Attention to details.
  • High Stress Tolerance

Job Category:

Customer Service / Operations

Posting End Date:

30/08/2024

Shine together

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We're a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There's power in numbers. As part of Sun Life's growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.

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