Operations Team Lead

2 weeks ago

Pasig, National Capital Region, Philippines iFive Global Full time

Highlights

  • Competitive compensation and benefits packages
  • Continuous professional development and learning opportunities
  • Regular engagement activities and events

______________________________________________________________________________

OPERATIONS TEAM LEAD

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent

ROLE OVERVIEW

We are looking for an Operations Team Lead to be part of our team.

  • He/She is responsible for managing the day-to-day operations of the Team assigned to him/her.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Managing a maximum of 15 call center representatives, and providing coaching and development, in accordance to the metrics on their performance scorecard.
  • Coaching and developmental activities include the following but are not limited to call monitoring, quality evaluations, performance coaching, behavioral coaching, career-pathing, red zone intervention, etc.
  • Assisting with the development of policies, processes and reports relating to the Team Performance
  • Completing daily/weekly/monthly reports outlining individual and/or team performance such as, but not limited to: attendance, QA and productivity reports
  • Tracking and reporting the team's needs which may include but are not limited to: IT needs, payroll and HR
  • Meeting timelines for payroll, incentive and scorecard validation

Requirements

  • At least three (3) years of work experience in the BPO Industry, two (2) years of which in supervisory capacity preferably healthcare account.
  • Displays excellent verbal and written English language skills, with strong business writing skills.
  • Displays ability to collaborate with employees across all levels and use different communication styles.
  • Displays ability to use the computer using the Windows environment, including MS office applications, electronic mail, internet etc.
  • Amenable to work on a nightshift schedule.
  • Must be able to work on any of our sites

8th Floor Zeta Tower Bridgetowne, C-5 Quezon City 6th Floor Tower 1Rockwell Business Center, Ortigas

Benefits

  • HMO within the first week of employment; with (1) Company-covered Dependent after 90 days
  • At least 18 Days of Paid Time Off
  • Mental Health counseling

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Life insurance
  • Opportunities for promotion

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Pasig City: Reliably commute or planning to relocate before starting work (Required)

#J-18808-Ljbffr

  • Operations Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Quick Relief Pharmacy Full time

    Position: Operations Team LeadLocation: Pasig City, with potential responsibilities across 21 branchesType: Full-Time, PermanentIndustry: Healthcare/PharmacyReports to: Operations ManagerAbout Quick Relief Pharmacy: Quick Relief Pharmacy, a cornerstone of community health in Pasig City, operates 21 branches focused on providing top-notch pharmacy services....

  • AI Operations Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Snappr Full time

    Agency Account Management (Advertising, Arts & Media) At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos.We foster a culture of extreme ownership,...

  • RPO Team Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Team Relax Full time

    Responsibilities:Manage a team of recruitment professionals, including the sourcing, recruiting, and onboarding, providing guidance, support, and performance management.Develop and execute strategic plans to scale the recruitment process, enabling the organization to grow depending on target hires per month.Utilize data-driven insights to optimize...

  • Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Elite Headhunting Incorporated Full time

    Team Leader – Recruitment Recruitment Department Reports To: Operations Manager and Chief Operating Officer (COO) Key Responsibilities: 1. Team Management: - Lead and manage a team of recruiters, providing guidance, support, and performance feedback. - Monitor daily activities of recruiters to ensure timely and accurate endorsements of candidates to...

  • Financial Operation Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines TechTiera Corp Full time

    The Manila FinOps Team Leader plays a pivotal role in leading a team that generatesproactive insights and recommendations about customer cloud environments andcreates monthly reports. These proactive insights and recommendations form the basisof regular updates in periodic operational review sessions provided by frontline CMNDstaff, and underpin the baseline...

  • Team Lead/Operations Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines TDCX Philippines Full time

    Job HighlightsBe a part of one of the best companies to work for in AsiaExcellent perks and benefitsAbove-industry average salaryJob Description#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands...

  • Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines GECO Asia Pte Ltd Full time

    A leader with people management experience in support services or demonstrated active leadership potential within the team. Skilled in staffing, managing capacity, communicating with stakeholders, anticipating business needs, and engaging proactively with peers. Inspires and motivates the team to stay focused on relevant targets while fostering a culture of...

  • Associate Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines AAPI Acquire Asia Pacific, Inc. Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Reporting to: Operations Lead Location: Ortigas Center, Pasig City (Onsite) Working Hours: Mid-shift or Night Shift ...

  • Manager, Account Operations

    2 weeks ago

    Pasig, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full time

    Account Operations ManagerIf your idea of customer success is based on a motivation to help others find solutions to their challenges our Account Operations Manager is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client services role uses an understanding of our...

  • Team Lead BPO

    2 weeks ago

    Pasig, National Capital Region, Philippines Transcosmos Asia Philippines Full time

    Job Types:Full-time, PermanentSalary:Up to Php45,000.00 per monthBenefits:Company Christmas giftCompany eventsHealth insuranceLife insuranceOpportunities for promotionPromotion to permanent employeeSchedule:8 hour shiftShift systemSupplemental pay types:13th month salaryExperience:Team Lead: 2 years (Preferred)Qualifications:College Degree (any course) or...

  • Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines World Vision International (New) Full time

    Team Lead - Accounting (VisionFund) page is loaded Team Lead - Accounting (VisionFund) Apply locations Pasig City, Philippines time type Full time posted on Posted 3 Days Ago job requisition id JR30693 With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of...

  • Community Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Classpop Full time

    Community Team Lead (Pasig City, Philippines - Remote Role Possible)Community Team Lead (Pasig City, Philippines - Remote Role Possible) Classpop is the top-rated marketplace for fun, social experiences in the U.S. and Canada. Guests choose Classpop for booking events such as birthday parties, team building activities, date nights and more, with class...

  • Team Lead BPO

    2 weeks ago

    Pasig, National Capital Region, Philippines transcomos Asia Philippines, Inc. Full time

    Job Types: Full-time, PermanentSalary: Up to Php45,000.00 per monthBenefits:Company Christmas giftCompany eventsHealth insuranceLife insuranceOpportunities for promotionPromotion to permanent employeeSchedule:8 hour shiftShift systemSupplemental pay types:13th month salaryExperience:Team Lead: 2 years (Preferred)Qualifications:College Degree (any course) or...

  • Janitorial Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Anytime Cleaners Corp. Full time

    Janitorial Team Lead Job DescriptionWe are looking to hire an efficient Janitorial Team Lead to supervise the work activities performed by our janitorial staff. The janitorial team lead responsibilities include scheduling staff shifts, monitoring staff attendance, reporting absences, and conducting staff performance reviews. You should also be able to make...

  • Janitorial Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Professional Parking Group Full time

    Janitorial Team Lead Job DescriptionWe are looking to hire an efficient Janitorial Team Lead to supervise the work activities performed by our janitorial staff. The janitorial team lead responsibilities include scheduling staff shifts, monitoring staff attendance, reporting absences, and conducting staff performance reviews. You should also be able to make...

  • SEO Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Pronto Marketing Full time

    We are always on the hunt for great talent who share our passion for WordPress, SEO, and online marketing. Our teams of WordPress developers, designers, copywriters, SEO, and advertising experts come to work each day to help our clients' businesses grow their online presence.At Pronto Marketing, our company culture is built on a strong foundation of values...

  • Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time

    Team Lead (US Healthcare) | Manila and Cebu Supervisors/Team Leaders (Call Centre & Customer Service) · Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.· Provide basic on-the-job training for direct reports and...

  • SW Test Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Amdocs Full time

    Job ID: 188209Required Travel :MinimalManagerial - NoLocation: :Philippines- Pasig - (Amdocs Site)Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media...

  • Janitorial Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Anytime Cleaners Full time

    We are looking to hire an efficient Janitorial Team Lead to supervise the work activities performed by our janitorial staff. The janitorial team lead responsibilities include scheduling staff shifts, monitoring staff attendance, reporting absences, and conducting staff performance reviews. You should also be able to make recommendations to management...

  • Design Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Transec BPO Solutions Full time

    DESIGN TEAM LEAD Strengthen the visual identity of our clients by driving creative direction to a collaborative team of graphic designers. As a Design Team Lead, you will set the tone for your team to keep them efficient and inspired. You will also ensure that your team's outputs are cutting edge and stay true to our client's brand image.Essential Job...