CRM Developer

2 weeks ago


Manila, National Capital Region, Philippines VIDA Select Full time

Job Summary:

The PHP Developer will drive optimal performance, customization, and automation of our Bitrix24 platform, ensuring seamless functionality. Additionally, they are expected to provide comprehensive support for projects and technical needs related to PHP programming, contributing to overall business efficiency.

Key Responsibilities

Outcomes:

  • Within the first 60 days, collaborate with the IT team to develop a proactive maintenance plan to minimize system disruptions.
  • Ensure the Bitrix24 CRM system remains stable and responsive, aiming for less than 2 hours of unexpected system downtime per month.
  • Meet project and task deadlines consistently, targeting a 95% completion rate within the assigned sprint or project timeline.
  • Resolve bugs and post-release issues within a maximum of 48 hours, aiming for a 90% resolution rate within 24 hours or less.
  • Offer swift support for escalated HelpDesk CRM issues, ensuring a 95% resolution rate within 24 hours.

Additional Role Details

  • Time Commitment: 35 hours per week maximum
  • Work Time: Must be able to attend meetings during Eastern Standard Time. Must be able to respond to emergencies or critical situations at any time, even on weekends (these are quite rare, provided the application is well taken care of).

Skills, Knowledge & Expertise:

1. Technical Proficiency:

  • Advanced PHP skills
  • In-depth knowledge of Bitrix24 platform an asset
  • Proven experience in building customizations and automations

2. Problem Solving:

  • Demonstrated critical thinking abilities
  • Proactive approach to identifying and resolving issues
  • Ability to optimize speed, accessibility, and performance of the application

3. Collaboration:

  • Work closely with the Chief Systems Administrator for effective application management
  • Engage with cross-functional teams to understand business needs
  • Provide comprehensive support for PHP programming and Bitrix24 related projects or tasks

4. Documentation:

  • Exceptional documentation practices and consistency
  • Create comprehensive documentation for customizations, automations, and PHP programming-related projects or tasks

Job Type: Full-time

Pay: Php Php800.00 per hour

Expected hours: 35 per week

Schedule:

  • Flextime
  • Night shift

Experience:

  • Bitrix24: 1 year (Required)
  • PHP: 1 year (Required)

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