Sr. FinOps Analyst, Finance Accounts Receivable

2 weeks ago

Manila, National Capital Region, Philippines Amazon Full time
Sr. FinOps Analyst, Finance Accounts Receivable

Job summary

The ideal candidate will be experienced in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor's account while identifying areas of improvement.

Responsibilities include, but are not limited to:

• Working on complex vendor disputes and resolving the queries in a time bound manner

• Meet or exceed applicable metrics of the process assigned.

• Working on underlying issues and fixing the root cause/s

• Manage vendor disputes via inbound email and outbound calls.

• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.

• Efficiently manage disputes and issues through pro-active coordination with vendor and internal teams.

• Understand the pain points of vendor and solve our vendor disputes.

• Providing prompt, efficient, detailed, customer-oriented service to vendors.

• Escalating when appropriate to direct manager and/or senior leaders.

• Perform other projects and duties as required.

Working Conditions:

• Normal Office Environment.

• Report to the Pasay office 3x a week.

• This role will primarily be reporting on mid shift and may also be requested to be on shifting schedule from time to time including night shift.

• Work during Holidays, may be required by the business

• May be asked to render overtime on critical and peak times as may be required by the Business.

• Not open to relocation.

We are open to hiring candidates to work out of one of the following locations:

Manila, PHL

BASIC QUALIFICATIONS

Basic qualifications

• Minimum of 2 years graduate certificate.

• Amicable to taking Inbound and Outbound calls and if necessary work overtime.

• Proficient in Microsoft Excel and Word.

• Flexible to work in shifting schedule.

• Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.

• Can work under pressure and with deadlines.

• Excellent verbal and written communication skills, with a strong customer service focus.

• Has the ability to prioritize, multi-task and work with minimal supervision.

• A person who is open to work with diverse teams with different cultures on a global scale.

PREFERRED QUALIFICATIONS

Preferred qualifications

• Preferably with a Bachelors/Master's Degree in Finance/Accounting as Major Subject.

• Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs.

• Preferably with Accounts receivable or cash application experience.

• A desire to take responsibility and ownership for projects from day one.

• A drive for continuous learning and self-development.

• A person who is self-motivated and driven.

Posted: April 3, 2024 (Updated 1 day ago)

Posted: May 15, 2024 (Updated 2 days ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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