MIS Executive

2 weeks ago


Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

Qualifications:

  • College Graduate/UG of 2 years (completed 4 sems) of any field
  • Knowledgeable in analytics and has advanced knowledge & usage of MS Excel
  • - 2 years experience in a reporting role
  • Must have experience using Genesys, PowerBI/VBA/Programming and Macros (working with large data sets)

Availability:
ASAP joiner is advantageMandatory Skills

  • Advanced knowledge & usage of MS Excel/Advanced Excel, PowerBI/VBA/Programming and Macros (working with large data sets)
  • Experience of using Genesys tool
  • Good Communication skills
  • Flexible for 24x7 shift timings
  • open for Split week offs if required
  • Strong Analytical and Problem-solving skills.
Proven experience analyzing, interpreting and summarizing complex data as it relates to call center technologiesRoles & Responsibilities:

  • Proactively interact with multiple internal/external stakeholders on a daily, weekly and monthly basis for requirements and support required.
  • Analyze data and reports from various sources and provide actionable insights and suggestions.
  • Responsible for generating, maintaining, consolidating and tracking various reports and sending it to customers daily
  • Downloading data from client portal & sharing in a specific requested format
  • Work as per the client requirement & adapt the changes based on instructions
  • Maintaining TAT/SLA of sharing Reports to the Client at all times.
  • Prepare Adhoc reports based on the requirements from the stakeholders.
  • Identify the opportunities of automating on the reports, snapshots and dashboards using advanced formulae, Macros and other techniques .
  • Consolidate, sort, organize and summarize data using basic mathematical operations
  • Evaluate current processes and procedures and identify issues along with the solution
  • Interpret data and metrics using charts, tables and other graphics in Microsoft Excel (primarily) and PowerPoint


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